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My parents had a smart meter (Gas) installed in April 2019 and it has never worked, we have had engineers out, made calls, sent emails and also completed lots of meter readings stating that it reads 00000 in the hope someone would resolve the issue. Their bills continue to rise however there is no way of know what they are using. We have been told it is a battery problem and someone will eventually get round to replacing / or actually putting a battery in the box outside but still nothing. Anyone know what their rights would be, tried refusing each increase every quarter to six months when they get contacted as how can they say "we are having problem connecting with your smart meter" yet we are going to increase it by x%. Any advice gratefully received
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Who is the supplier ?Never pay on an estimated bill. Always read and understand your bill0
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HBrad6 said:My parents had a smart meter (Gas) installed in April 2019 and it has never worked, we have had engineers out, made calls, sent emails and also completed lots of meter readings stating that it reads 00000 in the hope someone would resolve the issue.Welcome to the forum.Do you also have a smart electricity meter? Does that work as intended?Does the meter actually read 00000? If so, keep submitting that reading.Or does the meter have a blank screen?N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.1 -
Have they tried signing up to something like the Bright app to see if that is showing any usage?HBrad6 said:My parents had a smart meter (Gas) installed in April 2019 and it has never worked, we have had engineers out, made calls, sent emails and also completed lots of meter readings stating that it reads 00000 in the hope someone would resolve the issue. Their bills continue to rise however there is no way of know what they are using. We have been told it is a battery problem and someone will eventually get round to replacing / or actually putting a battery in the box outside but still nothing. Anyone know what their rights would be, tried refusing each increase every quarter to six months when they get contacted as how can they say "we are having problem connecting with your smart meter" yet we are going to increase it by x%. Any advice gratefully received0
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