Doorsteps - Online Estate Agent

Piggybelly

Hello,

Has anyone had recent experience of using Doorsteps for selling their property?

We recently put our house on the market with them on the understanding that it would be listed with Rightmove, Zoopla, Prime Location and several other less well known sites. The property never appeared on Zoopla until we chased Doorsteps up. Also, the listing was removed from Rightmove after one week with the Rightmove site saying that Doorsteps had withdrawn it. Doorsteps are saying that the issue is an IT glitch at Rightmove but nothing has been resolved for over a week now. 

Several emails to Doorsteps have been ignored and any phone calls end up with something like "updates coming later today, another department is dealing with it". As far as we can see all Doorsteps properties have been removed from Rightmove. Is anyone else having or have had similar problems with Doorsteps?

We are disappointed that having paid a fee on the understanding that we would be listed on the three largest property sites we now find we are only on two of them and that only after chasing them up.

An attempt to contact Rightmove direct to find their side of the story is ongoing... nobody makes it easy to "contact us" do they 


PB

housebuyer143

Doorsteps are the worst company ever!

I used them, paid them £60 and in fairness they did list it but you cannot get through to them on the phone, so buyers can't. They had a good online system for booking last year (which is how I secured my first buyer), but when it fell through the system appeared to be gone and so I didn't get any viewings on relisting because no one answers the phone and buyers couldn't book in - if they did get through the agent would book them in for a time I had already stated was not appropriate and it would be cancelled.
Luckily I was able to reoffer it to a previous buyer of whose details I had from the earlier viewing, and I never spoke to doorsteps again, just completely bypassed them and vetted by own buyer and did everything from start to finish. 

They don't vet the buyers properly or at all and only chase the chain if you push them to. If you can get out now, do! You will get it online eventually but your issues will not end there and you will probably have a hard time getting viewers. 

As an alternative who I really only have good things to say about, 99 Homes. £199 and it's on Rightmove and Zoopla and they answer the phone and are generally helpful. Sold another house through them afterwards and all went smoothly. 

You will see great reviews for Doorsteps on Trustpilot but that's only because they remove the bad ones. I would know as they removed both of mine. 

I mean I did only pay £60 so I can only expect so much, but their prices are not that cheap anymore to warrant the terrible service.

HampshireH

No personal experience but there was a house near me with a Doorsteps for sale sign outside for a year before it appeared even on their own website let alone Rightmove. Very odd as the sign directed you to their website where it didn't exist.

sidneyvic

You get what you pay for... What exactly were you expecting ?
Rightmove are not going to tell you anything, you are not their customer so stop hassling them.
I suspect the Rightmove bill has not been paid.........

Piggybelly

To be fair Doorsteps are still answering the phone and viewings are still coming through. It's just a bit disappointing that we have fallen off Rightmove and Doorsteps appear to be evasive as to why this is.

sidneyvic said:

You get what you pay for... What exactly were you expecting ?
Rightmove are not going to tell you anything, you are not their customer so stop hassling them.
I suspect the Rightmove bill has not been paid.........

We paid £499 and expected them to provide the full service we paid for, is that unreasonable?
I fully understand that we are not Rightmove's customer, but you would have thought a polite request for their side of the story (having explained that we were just after a bit of clarity) would not come under the heading of hassling. We too suspect the Rightmove bill hasn't been paid.


PB

housebuyer143

Piggybelly said:

To be fair Doorsteps are still answering the phone and viewings are still coming through. It's just a bit disappointing that we have fallen off Rightmove and Doorsteps appear to be evasive as to why this is.

sidneyvic said:

You get what you pay for... What exactly were you expecting ?
Rightmove are not going to tell you anything, you are not their customer so stop hassling them.
I suspect the Rightmove bill has not been paid.........

We paid £499 and expected them to provide the full service we paid for, is that unreasonable?
I fully understand that we are not Rightmove's customer, but you would have thought a polite request for their side of the story (having explained that we were just after a bit of clarity) would not come under the heading of hassling. We too suspect the Rightmove bill hasn't been paid.


PB

Good that the viewings are coming in. I advise that should you wish to accept an offer, or get multiple that you ensure you trade details with the buyer because you will need to speak to them a lot in order to keep everything moving and you wont be able to rely on Doorsteps.

Also, download the TOBs and save it somewhere. What I found was they do not supply it and then change the website frequently, so what you signed up to is suddenly gone, they are reluctant to honour it. For example, I signed up to £60 for unlimited remarketing until sold. They quickly did away with this and tried to argue I had to pay again when it fell through. I did get it back on for free, but I had nothing in writing to support my claims.