Gas Meter Doesn't Work - new build

RandomGuy87

rp1974 said:

RandomGuy87 said:

I moved into my new build nearly 3 months ago and the gas meter wasn't working, the screen is blank so no reading can be taken. 
I'm mindful that they don't appear to be in any rush to fix this problem despite advising that they would cover the cost until it is which seems odd. 

Don't you have a reading in the documents from the developer,or have they simply started at zero?.
On the second point have the developers put that in writing?,if not that's got problem written all over it.

RandomGuy87 said:

When I completed and moved in, I had instructed Octopus to set up both the gas and electricity and provided them with the meter serial numbers but they weren't able to set the gas up. 

You should've contacted the supplier in place,then arranged your switch,whilst some suppliers may say that they'll manage things for you,it's not meant to be done that way.
Subject to the proviso that you have in writing the guarantee that the developer will be covering the costs until resolved,prices are mostly the same with most suppliers anyway at present so your unlikely to be loosing out.

The email I had from the site manager.. 

I have been asked to inform you that the problem with your blank screen on your gas meter will be attended to by Scottish Power.

In the period between when you took occupation until a new meter is fitted and a reading is obtained from this, Bellway will be paying your gas bill as the account is still in our name.

Any bill you receive for your electric should however be paid by yourself as this reading was done on the day of occupation and your energy consumption for this is known.

Alnat1

Get the heating cranked up then 

CanNeverThinkOfAUsername

Whatever you do keep that email safe. Even print it out and put it under lock and key!!! Haha

Ectophile

RandomGuy87 said:

I've not received anything from Scottish Power at all. It doesn't sound like they are receiving any readings from what I have been told. 

I've continued to pay my normal amount to Octopus each month in case we received a back dated bill.

When I completed and moved in, I had instructed Octopus to set up both the gas and electricity and provided them with the meter serial numbers but they weren't able to set the gas up. 

If having a gas meter that doesn't work has fouled things up, then trying to switch suppliers before you have even moved in will have fouled things up even more.

Who is your supplier at the moment?  By which I mean who is really your supplier - not who do you think it should be, or who you are paying bills to.  See https://www.findmysupplier.energy/ 

The company that is registered as your supplier is responsible for maintaining your meter.  Nobody else.  Don't rely on anyone else helping you.  The developer has sold the house and moved on.  They couldn't care less whether or not you have problems with your gas meter.

RandomGuy87

Ectophile said:

RandomGuy87 said:

I've not received anything from Scottish Power at all. It doesn't sound like they are receiving any readings from what I have been told. 

I've continued to pay my normal amount to Octopus each month in case we received a back dated bill.

When I completed and moved in, I had instructed Octopus to set up both the gas and electricity and provided them with the meter serial numbers but they weren't able to set the gas up. 

If having a gas meter that doesn't work has fouled things up, then trying to switch suppliers before you have even moved in will have fouled things up even more.

Who is your supplier at the moment?  By which I mean who is really your supplier - not who do you think it should be, or who you are paying bills to.  See https://www.findmysupplier.energy/ 

The company that is registered as your supplier is responsible for maintaining your meter.  Nobody else.  Don't rely on anyone else helping you.  The developer has sold the house and moved on.  They couldn't care less whether or not you have problems with your gas meter.

This link comes back with Octopus which is the company I am paying. 

Should I contact them and ask them to fix the meter? 

[Deleted User]

Hi,

so, Octopus for both gas and electric now?

Though you said earlier, "The developer advised the issue was passed to Scottish Power to resolve".

[Deleted User]

frugalmacdugal said:

Hi,

so, Octopus for both gas and electric now?

Though you said earlier, "The developer advised the issue was passed to Scottish Power to resolve".

By switching with a non working meter, the OP has complicated matters somewhat. Developers usually engage with their local DNO for electricity and a transporter for gas. In my case, Scottish Power Energy Networks installed the electricity meter and Fulcrum Pipelines the gas. Similar to my situation, as Fulcrum Pipelines is not a supplier, setting up the accounts was passed to Scottish Power Retail. At this point, Scottish Power became responsible for both meters. If the OP has switched, then the responsibility for the meters transfers to the new supplier.

RandomGuy87

frugalmacdugal said:

Hi,

so, Octopus for both gas and electric now?

Though you said earlier, "The developer advised the issue was passed to Scottish Power to resolve".

Developer advised that they have spoken to Scottish Power about the gas meter as their account was with them. 

I've checked a link above which shows online that Octopus are the supplier for gas.

I am somewhat surprised that neither gas supplier has sent a letter to the address either advising of the fault or that they are not getting any readings.

[Deleted User]

RandomGuy87 said:

frugalmacdugal said:

Hi,

so, Octopus for both gas and electric now?

Though you said earlier, "The developer advised the issue was passed to Scottish Power to resolve".

Developer advised that they have spoken to Scottish Power about the gas meter as their account was with them. 

I've checked a link above which shows online that Octopus are the supplier for gas.

I am somewhat surprised that neither gas supplier has sent a letter to the address either advising of the fault or that they are not getting any readings.

Their account may well have been with Scottish Power; however, as Octopus is now the designated supplier it is solely responsible for the meters and it is the only supplier that can update the National Database with details of any replacement meter. 

Your problem may simply be one of timing. The gas meter has to be paired to the comms hub by the installation engineer. It then has to be commissioned which requires a series of button presses: the process times out after 59 minutes if it fails to complete. This has happened to me twice in 31/2 years. FWiW, Octopus has an excellent smart meter team: personally, I would contact them.