Has anyone got any experience with Utility Warehouse?

We have been offered a better energy deal with Utility Warehouse but we are nervous as not many people know much about this company.

Are they any good?



  • Archie_Duke
    They’re a horses for courses sort of company. To get their best gas & electricity unit rates you used to have to take 3 services from them in total e.g. G&E + Mobile Phone SIM + Broadband/Phone. I don’t know how that’s working with them now that there’s the Energy Price Guarantee. The additional services cost could mean that the attractive-looking utilities rates actually weren’t a great deal for some, okay for others.
    I left them years ago, wasn’t a fan of the uncomfortable cat’s cradle of deals you used to be bound into. They’re a long established utilities supplier, there are numerous threads on here with different views of them.
  • EssexHebridean
    EssexHebridean Posts: 21,474 Forumite
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    Personally I wouldn't touch them again with somebody elses extremely long barge pole... as a rule the only people who have anything particularly positive to say about them are those who will benefit from trying to convince others to become customers. 

    I'll just leave this here for your information: https://forums.moneysavingexpert.com/discussion/6363393/utility-warehouse-shoddy-account-management-edited-title#latest
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
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  • Bacman
    Bacman Posts: 537 Forumite
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    Well, I used to work for a landlord several years ago and I hated phoning the "big 6" as the queues were soul-destroying, phoning Utility Warehouse I used to get through quickly and they did what they said they would. Personally i'd use them if their rates were better than others.
  • Stay away, i was with them in the past and they are truly awful!
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