Advice sought - Money gone missing

[Deleted User]

Thank you. I'm still trying to get to the bottom of where the money is. It would appear they can't locate it.

xylophone

it wasn't I that sent the money, it was HSBC, 

HSBC accepted the instruction of their customer to send the payment to your account with Chase as you specified.

Chase has advised you that the money was received, could not be applied to your account and was therefore returned to HSBC.

Chase has supplied date/time/reference number for the return payment.

It is the responsibility of the dealer as the customer of HSBC to instruct his bank to trace the payment using the information supplied by Chase.

Get on with writing the letter to the dealer and either deliver by hand or send signed for.

If you have no joy take action?

[Deleted User]

Received the money on Fridy, 18 days after I sold the car. Cost me about £30 in interest and a whole lot of stress but I guess I should be happy the money eventually arrived from wherever it had been.

The dealer sent me it within an hour of it arriving back in his account, so the blame lies solely with the banks.

phillw

Deleted_User said:

The dealer sent me it within an hour of it arriving back in his account, so the blame lies solely with the banks.

Did they send it the same way to the same bank account?

I'd complain to chase, for not being able to accept the transfer.

[Deleted User]

No, had to provide them with another account. Have complained to Chase, told them I'd lost £18 in interest if the money had been where it should have been in their 1.5% account, never mind the two weeks of stress that cannot be quantified. Their response was sorry about that but glad it's all now sorted. Needless to say, as soon as the 1% on spending is over so will be my account with them. 

noh

Not the fault of Chase though.
They state that they don't accept CHAPS at present.

[Deleted User]

I think that's arguable. They received the money on September 26th and should have refused to accept it, bouncing it straight back to HSBC. They didn't, they put it in a holding account. It went "missing" somewhere between them having it and giving it back to HSBC on October 14th. Both banks blame each other.