Oh my Bulb!!

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afl2
afl2 Posts: 29 Forumite
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I feel like every time i am in contact with the Bulb that no decision can be made and that I cannot get my issues sorted.
Am i the only one??
Has anyone with Bulb managed to sort their issues out via phone or e-mail?
Thanks
afl2

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  • dunstonh
    dunstonh Posts: 116,669 Forumite
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    I would guess it would depend on the issue as most consumers wouldn't have any need to contact the supplier apart from house move times.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • EssexHebridean
    EssexHebridean Posts: 21,482 Forumite
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    I left them last year because they were utterly determined that their entirely inaccurate estimate of my electricity use for the following year meant that they needed to increase my DD to a level where I would have been paying double what was needed to cover my costs in a year. Tried repeatedly to sort things out, kept being taken round in circles by their customer service people who then refused to change the DD amount back anyway (and could only reduce it the tiniest bit online) and in the end simply decided that switching was easier. Of course relatively soon after I'd gone they went into special measures anyway - thus revealing why they were quite so determined to grub as much of my money into their coffers as possible! 

    So in answer to the straight question - nope, I walked instead. (Admittedly, to Util5h1tty Warehouse - which wasn't the smartest move either as it turned out!) 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
    Balance as at 01/09/23 = £115,000.00
    Balance as at 31/12/23 = £112,000.00
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  • pammy14
    pammy14 Posts: 177 Forumite
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    I’m trying to sort out something too.  Tried phone got no answer and now getting a standard reply on email.
  • afl2
    afl2 Posts: 29 Forumite
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    pammy14 said:
    I’m trying to sort out something too.  Tried phone got no answer and now getting a standard reply on email.
    Thanks for replying
    I seem to be getting the same response.
  • danco
    danco Posts: 213 Forumite
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    I got a major issue sorted out by emailing the CEO. He has now left Bulb, so I don't know if the old address still works.
  • afl2
    afl2 Posts: 29 Forumite
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    danco said:
    I got a major issue sorted out by emailing the CEO. He has now left Bulb, so I don't know if the old address still works.
    Thanks for replying, was thinking of that but they are under the ombudsman, so running out of choices
  • pammy14
    pammy14 Posts: 177 Forumite
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    I’ve just had a conversation on Twitter with bulb and they gave me a better explanation than any other way.
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