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Help with EDF
jerrypolecat
Posts: 7 Forumite
in Energy
To cut a long story short, we had an independent engineer check our external gas meter, because our readings were insane. Turns out that the meter is faulty and even when the gas pipe is DISCONNECTED, the meter keeps registering gas being used, 24hrs a day, 7 days a week.
As you can imagine our estimated bill is astronomical (10k) for a 2 bed terrace. The problem is, although we now know where the problem is, we are having an almighty battle with EDF to get them to send an engineer so they can see it for themselves. Even trying to stop us reducing our direct debit (£400).
They originally scheduled an engineer for 4 weeks time, and then cancelled it, without giving a reason. Now they want us to take a photograph of the meter daily and send it to them. What they hell does that prove?!
it doesn’t seem to matter who we try to speak to, we just get a call centre that does nothing more than give us the run around.
Even tried using the CEO email that used to at least escalate issues to someone sensible.
Any advice, is this standard practice?
As you can imagine our estimated bill is astronomical (10k) for a 2 bed terrace. The problem is, although we now know where the problem is, we are having an almighty battle with EDF to get them to send an engineer so they can see it for themselves. Even trying to stop us reducing our direct debit (£400).
They originally scheduled an engineer for 4 weeks time, and then cancelled it, without giving a reason. Now they want us to take a photograph of the meter daily and send it to them. What they hell does that prove?!
it doesn’t seem to matter who we try to speak to, we just get a call centre that does nothing more than give us the run around.
Even tried using the CEO email that used to at least escalate issues to someone sensible.
Any advice, is this standard practice?
0
Comments
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Ring the complaints team on 0333 200 5101 tomorrow. They’re open from 8am1
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and email is ComplaintResolution@edfenergy.comNever pay on an estimated bill. Always read and understand your bill1
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