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Energy Bills Support Scheme - Guidance for Electricity Suppliers, 22 September 2022
doesntnotcompute
Posts: 60 Forumite
in Energy
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1105770/energy-bills-support-scheme-guidance-electricity-suppliers.pdf
Haven't seen this posted here yet, apologies if it has.
Guidance seems to be broadly similar to Warm Home Discount Scheme.
3 month expiry for prepayment vouchers.
Suppliers have to make 3 attempts to credit customers.
"5.16 As the principal aim of EBSS is to support people with ongoing energy costs, where a supplier is also licenced as a domestic gas supplier and provides both electricity and gas to an eligible customer, they may apply the EBSS payment to reduce or refund the customer’s charges for both electricity and/or gas."
"5.63 Where, having exercised reasonable endeavours, suppliers are unable to provide an EBSS payment using the methods set out for each of the customer types, they should provide the payment by non-transferable cheque, bank transfer or a secure voucher that may be exchanged for cash. Payment using these methods should be by exception."
Closing date for final payments to be made by 23:59 30 June 2023.
Haven't read it all yet....
Haven't seen this posted here yet, apologies if it has.
Guidance seems to be broadly similar to Warm Home Discount Scheme.
3 month expiry for prepayment vouchers.
Suppliers have to make 3 attempts to credit customers.
"5.16 As the principal aim of EBSS is to support people with ongoing energy costs, where a supplier is also licenced as a domestic gas supplier and provides both electricity and gas to an eligible customer, they may apply the EBSS payment to reduce or refund the customer’s charges for both electricity and/or gas."
"5.63 Where, having exercised reasonable endeavours, suppliers are unable to provide an EBSS payment using the methods set out for each of the customer types, they should provide the payment by non-transferable cheque, bank transfer or a secure voucher that may be exchanged for cash. Payment using these methods should be by exception."
Closing date for final payments to be made by 23:59 30 June 2023.
Haven't read it all yet....
1
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