Big gap in meter reads

MWT

LindsayT said:

MWT said:

lisyloo said:

They do have an obligation to check meters periodically as well, so that might be a factor you can “use”.

Only been with them 11 months, so nothing useful to be gained there as the obligation is to bill accurately once a year.

@MWT, unusual for you but I think you've misread something. OP has not given a reading for 4 years.

Thanks, I'll take the compliment as it was intended, but...

DullGreyGuy said:

But that was 3.1 years with Avro and 11 months with Octopus... guessing MWT is saying you cannot blame Octopus for Avro's failings.

... that is the bit that matters, Octopus had a year from the point they took over to get an accurate meter reading, either customer provided/smart meter, or a meter reader.

In theory the agreed meter reading at the point they took over would have been approved by the industry process, but that is only as good as the data that has been previously provided, which was pretty much all estimates unfortunately.

DullGreyGuy

pochase said:

What is the reading used for the final invoice from Avro?

It was an estimated reading.

I dont have the final bill to hand, I can see that the first read in the Octopus app is for about 600m3 below the last estimate. I did speak to them today about the matter and they said they got a read about 500m3 below our current read but not sure if that was supposed to be the Sep 2021 read in which case they added almost 2,000m3  or if its supposed to be when I first opened the account with Avro.

Our gas use should be fairly low, flat is very well insulated and we go away for most winters... last year it was -1C outside when I came home after 6 months away and even with a window open the whole time the flat was still 18C inside. When the Mrs is here she does put up the heat but the termostat is capped so it cant go that high. Cooking is electric and I mainly shower at the gym/office