We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The MSE Forum Team would like to wish you all a very Happy New Year. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!

Octopus energy discount payment

2

Comments

  • LindsayT
    LindsayT Posts: 254 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    They are not scaring customers by giving incorrect info. You should have received an email with a PDF attachment giving the new prices for your area.
  • Alnat1
    Alnat1 Posts: 4,000 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    @MWT You keep telling people with Octopus that they will get £67 back soon, they won't. Octopus are one of the companies who have lowered the DD amount they take by £67. They credit the full amount (lowered DD + govt £67) to your energy "pot"

    Some other energy companies take the usual DD amount and then send back £67 to your bank a few days later but not Octopus.
    Barnsley, South Yorkshire
    Solar PV 5.25kWp SW facing (14 x 375) installed Mar 22 
    Lux 3.6kw hybrid inverter and 9.6kw Pylontech batteries 
    Daikin 8kW ASHP installed Jan 25
    Octopus Cosy/Fixed Outgoing 
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    1,000 Posts Third Anniversary Name Dropper
    edited 3 October 2022 at 4:16PM
    LindsayT said:

    You should have received an email with a PDF attachment giving the new prices for your area.
    If only. The silence from Octopus has been (EDIT )deafening. 

    Old age and predictive text are not good bedfellows.
  • MWT
    MWT Posts: 10,559 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    edited 3 October 2022 at 3:54PM
    Alnat1 said:
    @MWT You keep telling people with Octopus that they will get £67 back soon, they won't. Octopus are one of the companies who have lowered the DD amount they take by £67. They credit the full amount (lowered DD + govt £67) to your energy "pot"

    Some other energy companies take the usual DD amount and then send back £67 to your bank a few days later but not Octopus.
    No, I keep telling people that they will get a credit to their Octopus account in the next week or so as per this message...


    The DD is showing in the Octopus accounts now, but the additional credit is not yet there...
  • Spoonie_Turtle
    Spoonie_Turtle Posts: 10,814 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    edited 25 October 2023 at 8:41PM
    [Deleted User] said:
    LindsayT said:

    You should have received an email with a PDF attachment giving the new prices for your area.
    If only. The silence from Octopus has been demeaning. 
    That is strange, they sent out e-mails about Go etc. last Thursday, and Tracker on Friday.
    You should let them know you haven't had anything from them (although I gather it's irrelevant for Go tariffs, nothing's changing).
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    1,000 Posts Third Anniversary Name Dropper
    edited 25 October 2023 at 8:41PM
    Spoonie_Turtle said:
    [Deleted User] said:
    LindsayT said:

    You should have received an email with a PDF attachment giving the new prices for your area.
    If only. The silence from Octopus has been demeaning. 
    That is strange, they sent out e-mails about Go etc. last Thursday, and Tracker on Friday.
    You should let them know you haven't had anything from them (although I gather it's irrelevant for Go tariffs, nothing's changing).
    I have. I pointed out that My Account shows a link on each of my tariffs to my emails but there is no email to read. The sole outcome of my email to Octopus has been the removal of the email links.
  • Spoonie_Turtle
    Spoonie_Turtle Posts: 10,814 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    edited 25 October 2023 at 8:41PM
    [Deleted User] said:
    Spoonie_Turtle said:
    [Deleted User] said:
    LindsayT said:

    You should have received an email with a PDF attachment giving the new prices for your area.
    If only. The silence from Octopus has been demeaning. 
    That is strange, they sent out e-mails about Go etc. last Thursday, and Tracker on Friday.
    You should let them know you haven't had anything from them (although I gather it's irrelevant for Go tariffs, nothing's changing).
    I have. I pointed out that My Account shows a link on each of my tariffs to my emails but there is no email to read. The sole outcome of my email to Octopus has been the removal of the email links.
    Curioser and curiouser!  How very odd indeed.
  • MWT
    MWT Posts: 10,559 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    edited 25 October 2023 at 8:41PM
    [Deleted User] said:
    Spoonie_Turtle said:
    [Deleted User] said:
    LindsayT said:

    You should have received an email with a PDF attachment giving the new prices for your area.
    If only. The silence from Octopus has been demeaning. 
    That is strange, they sent out e-mails about Go etc. last Thursday, and Tracker on Friday.
    You should let them know you haven't had anything from them (although I gather it's irrelevant for Go tariffs, nothing's changing).
    I have. I pointed out that My Account shows a link on each of my tariffs to my emails but there is no email to read. The sole outcome of my email to Octopus has been the removal of the email links.
    The 'Go Faster' email was not tracked on the account emails link.

  • MouldyOldDough
    MouldyOldDough Posts: 2,948 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    LindsayT said:
    They are not scaring customers by giving incorrect info. You should have received an email with a PDF attachment giving the new prices for your area.
    So why can they not use the correct figures on my account? 

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • LindsayT
    LindsayT Posts: 254 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    MouldyOldDough said:
    LindsayT said:
    They are not scaring customers by giving incorrect info. You should have received an email with a PDF attachment giving the new prices for your area.
    So why can they not use the correct figures on my account? 
    Because they had short notice about the EPG and systems are still being updated by most companies.
    Did you get the email I spoke of?
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353K Banking & Borrowing
  • 253.9K Reduce Debt & Boost Income
  • 454.8K Spending & Discounts
  • 246K Work, Benefits & Business
  • 602.2K Mortgages, Homes & Bills
  • 177.8K Life & Family
  • 260K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture