Octopus energy discount payment

LindsayT

They are not scaring customers by giving incorrect info. You should have received an email with a PDF attachment giving the new prices for your area.

Alnat1

@MWT You keep telling people with Octopus that they will get £67 back soon, they won't. Octopus are one of the companies who have lowered the DD amount they take by £67. They credit the full amount (lowered DD + govt £67) to your energy "pot"

Some other energy companies take the usual DD amount and then send back £67 to your bank a few days later but not Octopus.

[Deleted User]

LindsayT said:

You should have received an email with a PDF attachment giving the new prices for your area.

If only. The silence from Octopus has been (EDIT )deafening. 

Old age and predictive text are not good bedfellows.

MWT

Alnat1 said:

@MWT You keep telling people with Octopus that they will get £67 back soon, they won't. Octopus are one of the companies who have lowered the DD amount they take by £67. They credit the full amount (lowered DD + govt £67) to your energy "pot"

Some other energy companies take the usual DD amount and then send back £67 to your bank a few days later but not Octopus.

No, I keep telling people that they will get a credit to their Octopus account in the next week or so as per this message...

The DD is showing in the Octopus accounts now, but the additional credit is not yet there...

Spoonie_Turtle

[Deleted User] said:

LindsayT said:

You should have received an email with a PDF attachment giving the new prices for your area.

If only. The silence from Octopus has been demeaning. 

That is strange, they sent out e-mails about Go etc. last Thursday, and Tracker on Friday.
You should let them know you haven't had anything from them (although I gather it's irrelevant for Go tariffs, nothing's changing).

[Deleted User]

Spoonie_Turtle said:

[Deleted User] said:

LindsayT said:

You should have received an email with a PDF attachment giving the new prices for your area.

If only. The silence from Octopus has been demeaning. 

That is strange, they sent out e-mails about Go etc. last Thursday, and Tracker on Friday.
You should let them know you haven't had anything from them (although I gather it's irrelevant for Go tariffs, nothing's changing).

I have. I pointed out that My Account shows a link on each of my tariffs to my emails but there is no email to read. The sole outcome of my email to Octopus has been the removal of the email links.

Spoonie_Turtle

[Deleted User] said:

Spoonie_Turtle said:

[Deleted User] said:

LindsayT said:

You should have received an email with a PDF attachment giving the new prices for your area.

If only. The silence from Octopus has been demeaning. 

That is strange, they sent out e-mails about Go etc. last Thursday, and Tracker on Friday.
You should let them know you haven't had anything from them (although I gather it's irrelevant for Go tariffs, nothing's changing).

I have. I pointed out that My Account shows a link on each of my tariffs to my emails but there is no email to read. The sole outcome of my email to Octopus has been the removal of the email links.

Curioser and curiouser!  How very odd indeed.

MWT

[Deleted User] said:

Spoonie_Turtle said:

[Deleted User] said:

LindsayT said:

You should have received an email with a PDF attachment giving the new prices for your area.

If only. The silence from Octopus has been demeaning. 

That is strange, they sent out e-mails about Go etc. last Thursday, and Tracker on Friday.
You should let them know you haven't had anything from them (although I gather it's irrelevant for Go tariffs, nothing's changing).

I have. I pointed out that My Account shows a link on each of my tariffs to my emails but there is no email to read. The sole outcome of my email to Octopus has been the removal of the email links.

The 'Go Faster' email was not tracked on the account emails link.

MouldyOldDough

LindsayT said:

They are not scaring customers by giving incorrect info. You should have received an email with a PDF attachment giving the new prices for your area.

So why can they not use the correct figures on my account? 

LindsayT

MouldyOldDough said:

LindsayT said:

They are not scaring customers by giving incorrect info. You should have received an email with a PDF attachment giving the new prices for your area.

So why can they not use the correct figures on my account? 

Because they had short notice about the EPG and systems are still being updated by most companies.
Did you get the email I spoke of?