New MacBook Air, not getting Outlook emails 2 October 2022 at 6:33PM in Techie Stuff 7 replies 141 views

Bogof_OAP

I collected my new MacBook Air from the local iStore yesterday, having had them transfer everything over from my early 2015 one which had developed a problem with Safari that wasn't resolvable.  

Everything is good except I'm not getting my *****@live.co.uk emails now.  They are still going to my iPhone mailbox so I don't know what the problem is.  Before I cancelled them (in an attempt to sort the problem out) I was getting iCloud emails on the Mac although I don't use an iCloud address, so I don't know how that happened, and the mail listed was all old ones, but my main account on Outlook won't send to my new Mac.  Been Googling all day but it's all totally beyond me.  The terminology they use is meaningless to me, things like IMAP, POP, SMTP and all the other jargon.  I tried "Add account" in the Mail settings but when I put my address and password in it just says this account already exists, but it won't let me access it.

Can anyone in simple language tell me how I can correct this situation and receive my @live.co.uk emails.

Bogof_OAP

Have just realised I'm not getting text messages on my Mac either.  

DullGreyGuy

Which email application are you using? Mail or something else?

Do you mean SMS messages or iMessage? Assuming its the former you will need to follow https://support.apple.com/en-gb/guide/messages/icht8a28bb9a/mac to add the new mac to your phone's message sharing

Bogof_OAP

I didn’t know there was a choice of email applications, sorry told you I was clueless. It’s just email to me, have had same @live.co.uk address for years, never had a problem before.  On my iPhone it’s the blue icon with an envelope in, called Mail. I don’t do anything clever!

 I guess the missing texts would be iMessages as I have an iCloud account (but not for emails, or if there is one I never use it).

DullGreyGuy

Yes, Mail is the default application provided by Apple but there are plenty of third party options like Outlook or Thunderbird

For Mail, go into Apple Icon -> Settings -> Internet Accounts   See if your Live.co.uk account is there and if it is make sure the Mail box has a tick next to it. If you've problems it may be easier to remove it and readd and use the "other" option at the bottom as its not one of the defined items or see https://smtpimap.email/iphone/live-co-uk-email-setup.html

Bogof_OAP said:

I guess the missing texts would be iMessages as I have an iCloud account (but not for emails, or if there is one I never use it).

If you reply to them what colour are they? Blue will be iMessages whereas Green are SMS (above the first text received it will also say if its a Text Message or iMessage)

If its iMessages you are missing then you need to ensure the preferences for both devices under iMessage is enabled and the same options for what you can be reached by (a combination of numbers and email addresses) are the same. 

If its SMS messages then you need to follow the prior instructions to enable sharing on your phone.

Bogof_OAP

Unfortunately I'm away from home until next Monday, and don't have the Mac with me, but I'm pretty sure I've done all the things you suggest above re. Mail.  That's when I kept getting "this account already exists", which was no help whatsoever as it didn't let me find it.

Texts are blue so iMessages where I'm messaging people who also have an iPhone.  

I will have to park this for now until I'm back where the MacBook is, but thanks for your help to date.  Much appreciated.

Bogof_OAP

Sorry, should have come back to this.  I took the Mac back to the iStore and the helpful chap who set it up for me originally managed to get my emails back.  He did say that email is the one thing that can be quite tricky, so it wasn't just me being dim.

For some reason it's not Outlook now, it's Exchange, at least on the Mac set-up.  

DullGreyGuy

Bogof_OAP said:

For some reason it's not Outlook now, it's Exchange, at least on the Mac set-up.  

In the Microsoft world Outlook is the email client and Exchange is the email server.

You aren't using Outlook, the desktop application, but are using Apple Mail and connecting it to the Exchange server behind Outlook.com. It would be highly logical that MS would use Exchange for their email offerings but having not used it myself I didnt want to assume so as have seen previous cases of companies not using their own products. For example iCloud stores data on Amazon S3 and Google Cloud and so certainly not on machines running any form of Apple OS.