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Amex chargeback question (trainline)

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Comments

  • Grumpy_chap
    Grumpy_chap Posts: 17,095 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Combo Breaker
    This does not sound convincing.

    OP purchased a ticket on their Trainline app and activated that ticket at the departure station but, for some reason, exited at the  destination station without scanning again.  Could be entirely possible the barrier was just open, or used a manned barrier (buggy lane), or scanned and the barrier opened but did not register for whatever reason.

    OP also purchased a second ticket which was used to make the same journey by SOMEONE, not necessarily OP.

    A chargeback can be reversed by Trainline.  I imagine in this case it would be.

    Can the OP explain why they bought the second ticket if they knew they had the first ticket (even scanned for entry) unless there was a second person travelling also?  
    It's not that I want to know, but Trainline will want to know.
  • onashoestring
    onashoestring Posts: 1,631 Forumite
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    edited 2 October 2022 pm31 5:43PM

    nick1234 said:


    Do i have any rights as its annoying i am being charged £60 for a ticket i didnt use and says was refundable,

    In fact you did use the ticket - scanning it at the barrier to gain access to the station at the time . You then started your journey and travelled  for part of the journey using that ticket  . 
    nick1234 said:
     I then bought another ticket also to leeds on board but on a different service same time.  
    nick1234 said:
     Trainline are refusing to refund the original ticket despite being able to prove i purchased a seperate one.  
    Buying another ticket doesn’t prove that you didn’t use the first ticket or give it to someone else to use . 

    Trainline’s T&Cs state  “if your has already been activated, you can no longer claim a refund on that journey.” As @marcia_ said you can’t use chargeback where there has not been a breach of contract. 
  • Grumpy_chap
    Grumpy_chap Posts: 17,095 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Combo Breaker
    Well, this is very odd.
    Someone asked a similar question elsewhere this week:
    https://forums.moneysavingexpert.com/discussion/6391498/amex-chargeback-question-trainline#latest
    If I recall correctly, that was also Leeds.  If there was an issue with a specific service not actually running then there may be a case for the refund.

  • nick1234 said:


    Do i have any rights as its annoying i am being charged £60 for a ticket i didnt use and says was refundable,

    In fact you did use the ticket - scanning it at the barrier to gain access to the station at the time . You then started your journey and travelled  for part of the journey using that ticket  . 
    nick1234 said:
     I then bought another ticket also to leeds on board but on a different service same time.  
    nick1234 said:
     Trainline are refusing to refund the original ticket despite being able to prove i purchased a seperate one.  
    Buying another ticket doesn’t prove that you didn’t use the first ticket or give it to someone else to use . 

    Trainline’s T&Cs state  “if your has already been activated, you can no longer claim a refund on that journey.” As @marcia_ said you can’t use chargeback where there has not been a breach of contract. 

    No thats not true..i never travelled on that original train ticket (even part of journey), i just went through barrier onto another train and bought a ticket directly with the inspector. 
  • This does not sound convincing.

    OP purchased a ticket on their Trainline app and activated that ticket at the departure station but, for some reason, exited at the  destination station without scanning again.  Could be entirely possible the barrier was just open, or used a manned barrier (buggy lane), or scanned and the barrier opened but did not register for whatever reason.

    OP also purchased a second ticket which was used to make the same journey by SOMEONE, not necessarily OP.

    A chargeback can be reversed by Trainline.  I imagine in this case it would be.

    Can the OP explain why they bought the second ticket if they knew they had the first ticket (even scanned for entry) unless there was a second person travelling also?  
    It's not that I want to know, but Trainline will want to know.
    This does not sound convincing.

    OP purchased a ticket on their Trainline app and activated that ticket at the departure station but, for some reason, exited at the  destination station without scanning again.  Could be entirely possible the barrier was just open, or used a manned barrier (buggy lane), or scanned and the barrier opened but did not register for whatever reason.

    OP also purchased a second ticket which was used to make the same journey by SOMEONE, not necessarily OP.

    A chargeback can be reversed by Trainline.  I imagine in this case it would be.

    Can the OP explain why they bought the second ticket if they knew they had the first ticket (even scanned for entry) unless there was a second person travelling also?  
    It's not that I want to know, but Trainline will want to know.
    So i bought ticket one in advance..train was 11am , i got to the station and realised there was a quicker route on a train 30min later, so i saw on the app original ticket was refundable and intended to buy the new ticket online on the platform, and stupidly (in hindsight) used thr first ticket to go to the platform.  But the ticket inspector said before boarding u can buy it on the train so i did that rather than online. 
  • nick1234 said:

    nick1234 said:


    Do i have any rights as its annoying i am being charged £60 for a ticket i didnt use and says was refundable,

    In fact you did use the ticket - scanning it at the barrier to gain access to the station at the time . You then started your journey and travelled  for part of the journey using that ticket  . 
    nick1234 said:
     I then bought another ticket also to leeds on board but on a different service same time.  
    nick1234 said:
     Trainline are refusing to refund the original ticket despite being able to prove i purchased a seperate one.  
    Buying another ticket doesn’t prove that you didn’t use the first ticket or give it to someone else to use . 

    Trainline’s T&Cs state  “if your has already been activated, you can no longer claim a refund on that journey.” As @marcia_ said you can’t use chargeback where there has not been a breach of contract. 

    No thats not true..i never travelled on that original train ticket (even part of journey), i just went through barrier onto another train and bought a ticket directly with the inspector. 
    Going through the barrier scanning the ticket proves you used it, as far as the company is concerned as you could have travelled on that train and bought the other ticket for another person or indeed, another person used your ticket (I screenshot the app and send it to my partner when I buy the tickets for both of us). You should have bought the other ticket and scanned that, any chargeback is going to be reversed
  • born_again
    born_again Posts: 18,437 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Amex is not something I deal with. But with Visa/Mastercard. It would not even get passed dispute team to be actioned from what you have said.
    Basis for that is you scanned the ticket. Thus Trainline could/would reject on the basis ticket was used. 

    Simply attempting a chargeback on the basis of hoping retailer does not reject is something we get a kick up the backside for. You can not simply try because it may work, due to lax retailer. You have to be able to prove your case. Which sadly in this case you can't.
    Life in the slow lane
  • NBLondon
    NBLondon Posts: 5,656 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    nick1234 said:
    No thats not true..i never travelled on that original train ticket (even part of journey),
    Yes you did. You travelled the portion between the barrier and the place where you bought the second ticket.   Even if you managed to buy the second ticket before the alternate train left the station.  Buying the second ticket on the concourse and using that to cross the barriers would have worked but in this case - you're probably stuck.
    I need to think of something new here...
  • daveyjp
    daveyjp Posts: 13,174 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Rights to a refund are explained here.  Part F, page 20:

    https://www.nationalrail.co.uk/National%20Rail%20Conditions%20of%20Travel.pdf

    From what is described the ticket is not unused as it has been activated.  Without any disruption to the service the ticket was for a refund may not be agreed, so a chargeback will fail.
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