We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
We're aware that dates on the Forum are not currently showing correctly. Please bear with us while we get this fixed, and see Site feedback for updates.
Amex chargeback question (trainline)
Comments
-
This does not sound convincing.
OP purchased a ticket on their Trainline app and activated that ticket at the departure station but, for some reason, exited at the destination station without scanning again. Could be entirely possible the barrier was just open, or used a manned barrier (buggy lane), or scanned and the barrier opened but did not register for whatever reason.
OP also purchased a second ticket which was used to make the same journey by SOMEONE, not necessarily OP.
A chargeback can be reversed by Trainline. I imagine in this case it would be.
Can the OP explain why they bought the second ticket if they knew they had the first ticket (even scanned for entry) unless there was a second person travelling also?
It's not that I want to know, but Trainline will want to know.1 -
nick1234 said:Do i have any rights as its annoying i am being charged £60 for a ticket i didnt use and says was refundable,In fact you did use the ticket - scanning it at the barrier to gain access to the station at the time . You then started your journey and travelled for part of the journey using that ticket .nick1234 said:I then bought another ticket also to leeds on board but on a different service same time.
Buying another ticket doesn’t prove that you didn’t use the first ticket or give it to someone else to use .nick1234 said:Trainline are refusing to refund the original ticket despite being able to prove i purchased a seperate one.Trainline’s T&Cs state “if your has already been activated, you can no longer claim a refund on that journey.” As @marcia_ said you can’t use chargeback where there has not been a breach of contract.1 -
Well, this is very odd.
Someone asked a similar question elsewhere this week:
https://forums.moneysavingexpert.com/discussion/6391498/amex-chargeback-question-trainline#latest
If I recall correctly, that was also Leeds. If there was an issue with a specific service not actually running then there may be a case for the refund.0 -
onashoestring said:nick1234 said:Do i have any rights as its annoying i am being charged £60 for a ticket i didnt use and says was refundable,In fact you did use the ticket - scanning it at the barrier to gain access to the station at the time . You then started your journey and travelled for part of the journey using that ticket .nick1234 said:I then bought another ticket also to leeds on board but on a different service same time.
Buying another ticket doesn’t prove that you didn’t use the first ticket or give it to someone else to use .nick1234 said:Trainline are refusing to refund the original ticket despite being able to prove i purchased a seperate one.Trainline’s T&Cs state “if your has already been activated, you can no longer claim a refund on that journey.” As @marcia_ said you can’t use chargeback where there has not been a breach of contract.No thats not true..i never travelled on that original train ticket (even part of journey), i just went through barrier onto another train and bought a ticket directly with the inspector.0 -
Grumpy_chap said:This does not sound convincing.
OP purchased a ticket on their Trainline app and activated that ticket at the departure station but, for some reason, exited at the destination station without scanning again. Could be entirely possible the barrier was just open, or used a manned barrier (buggy lane), or scanned and the barrier opened but did not register for whatever reason.
OP also purchased a second ticket which was used to make the same journey by SOMEONE, not necessarily OP.
A chargeback can be reversed by Trainline. I imagine in this case it would be.
Can the OP explain why they bought the second ticket if they knew they had the first ticket (even scanned for entry) unless there was a second person travelling also?
It's not that I want to know, but Trainline will want to know.Grumpy_chap said:This does not sound convincing.
OP purchased a ticket on their Trainline app and activated that ticket at the departure station but, for some reason, exited at the destination station without scanning again. Could be entirely possible the barrier was just open, or used a manned barrier (buggy lane), or scanned and the barrier opened but did not register for whatever reason.
OP also purchased a second ticket which was used to make the same journey by SOMEONE, not necessarily OP.
A chargeback can be reversed by Trainline. I imagine in this case it would be.
Can the OP explain why they bought the second ticket if they knew they had the first ticket (even scanned for entry) unless there was a second person travelling also?
It's not that I want to know, but Trainline will want to know.0 -
Don't think you've got a leg to stand on. As much as your intentions were genuine, in buying a ticket for a different train/route, you had actually activated the ticket at the station entrance. Once you'd done that, it was used.
It's the same as buying a cinema ticket to go watch Jaws in 3D in screen two, going past the little person that rips the tickets in half, then deciding you want to see Mission Impossible on Screen 4 at the same time, and buying a ticket on your phone. If you then went back after your movie to say you hadn't watched Jaws, do you think they'd give you a refund?7 -
nick1234 said:onashoestring said:nick1234 said:Do i have any rights as its annoying i am being charged £60 for a ticket i didnt use and says was refundable,In fact you did use the ticket - scanning it at the barrier to gain access to the station at the time . You then started your journey and travelled for part of the journey using that ticket .nick1234 said:I then bought another ticket also to leeds on board but on a different service same time.
Buying another ticket doesn’t prove that you didn’t use the first ticket or give it to someone else to use .nick1234 said:Trainline are refusing to refund the original ticket despite being able to prove i purchased a seperate one.Trainline’s T&Cs state “if your has already been activated, you can no longer claim a refund on that journey.” As @marcia_ said you can’t use chargeback where there has not been a breach of contract.No thats not true..i never travelled on that original train ticket (even part of journey), i just went through barrier onto another train and bought a ticket directly with the inspector.0 -
Amex is not something I deal with. But with Visa/Mastercard. It would not even get passed dispute team to be actioned from what you have said.
Basis for that is you scanned the ticket. Thus Trainline could/would reject on the basis ticket was used.
Simply attempting a chargeback on the basis of hoping retailer does not reject is something we get a kick up the backside for. You can not simply try because it may work, due to lax retailer. You have to be able to prove your case. Which sadly in this case you can't.Life in the slow lane1 -
nick1234 said:No thats not true..i never travelled on that original train ticket (even part of journey),I need to think of something new here...0
-
Rights to a refund are explained here. Part F, page 20:
https://www.nationalrail.co.uk/National%20Rail%20Conditions%20of%20Travel.pdf
From what is described the ticket is not unused as it has been activated. Without any disruption to the service the ticket was for a refund may not be agreed, so a chargeback will fail.1
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.4K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 241K Work, Benefits & Business
- 617.3K Mortgages, Homes & Bills
- 175.7K Life & Family
- 254.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards