Smart meter - opening reading

genericn17

I have emailed both their help email and their complaints email. Got absolutely nowhere so *called* the complaints line - ended up speaking to a guy who told me that 300kwh and 430kwh are basically the same number and that I definitely used £50 of electric in two days. Asked for confirmation that we're at a deadlock so I can go to the Ombudsman without waiting another 5 weeks, and got ignored. Chased, got ignored again.

And that's only the half of it. Honestly, it's like speaking to a brick wall.

genericn17

Bulb have now replied to tell me that the opening reading numbers given for the smart meter are just the closing numbers for the old meter. Which they're not, they're completely different, as two minutes looking at a statement would tell them, or even the card that I sent a picture of


Not sure how to deal with the fact that they're just lying to me... I've asked them to either escalate it internally or let me take it to the Ombudsman but they don't seem to want to do either. (I know I can take it to the Ombudsman myself after 8 weeks, but that's not for another month)