SO Energy

Dennyjen

I have just received this from SO Energy and I’m baffled as to what they’re actually telling me (and if it’s correct)..

From 1 October, the Government’s Energy Price Guarantee comes into effect, offering eligible fixed-rate tariff customers a discount on their unit rates. Your fixed tariff’s unit rates are already cheaper than the Energy Price Guarantee and therefore the discount does not apply to your tariff.

BUFF

I would have thought that was fairly plain?
You are obviously on a fixed rate tariff currently & one at which the unit rates are lower than the Energy Price Guarantee rates (~34p/kWh for electricty & 10.4p/kWh for gas). As such the rates you are paying will remain unaltered (until your current fix ends).

Dennyjen

Thank you Buff - if it was ‘fairly plain’ I wouldn’t have needed to ask.

[Deleted User]

Well as you have now found out (I hope) - they were telling you that your tariff wouldn't change and they were correct to do so.

[Deleted User]

What the supplier is telling you is that the tariff that you are on is cheaper than the Ofgem Capped Tariff minus the EPG adjustment. What are your tariff rates?