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CitiPark and Bay Sentry - Advice needed

borse2008 · 2022-09-29 18:36:57

So i parked in a CitiPark car park next to a hotel and to pay there are no machine but you are asked to pay on the CitiPark app that they have on the signage. The default amount is £4 up to 2 hours. I arrived at 3pm and exited at 530pm. I did setup and install the app which will be clear as when you setup your app and…

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fisherjim Posts: 7,111 Forumite

1 October 2022 at 6:35PM edited 2 October 2022 at 9:16AM

I Have contacted CitiPark and they have explained how it works.
So, when did you click pay, at the time you arrived or when you left?
If you clicked pay when you parked it defaults to the minimum time at £4 assuming you are leaving then, you should have clicked pay when you actually left when it would calculate the time and charge accordingly.
Unless you can prove the signage is confusing or not compliant you might struggle here but a call as I said to CitiPark who seem quite good might get a cancellation.

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