Fixed price contracts

JAYPEEFR

I signed-up for an e-on Next one year fixed deal on 11 August.  I now find that they have applied October unit pricing since that the August date which makes the agreed price far less attractive.  Are they not duty bound to maintain April prices until the new price cap in October ? 

Astria

If you agreed a fixed deal on 11th August, you will keep those rates.

Many providers have begun telling people what the October rates will be on the SVT, but will not actually charge them until 1st October.

BUFF

Not for a fixed deal. You will have agreed to prices & they will have become effective on the date that the deal took effect (presumably the 11th August if you did not have a delayed start agreed?).

[Deleted User]

JAYPEEFR said:

I signed-up for an e-on Next one year fixed deal on 11 August.  I now find that they have applied October unit pricing since that the August date which makes the agreed price far less attractive.  Are they not duty bound to maintain April prices until the new price cap in October ? 

You signed up for a fixed deal on 11 August.  They applied the unit pricing from that fixed deal on 11 August.

Nothing to do with either the April or the October cap, both of which are caps on the standard variable rate (which they call Next Flex at your supplier).

JAYPEEFR

Thanks, SparkyGrad but my August bill shows electricity being charged at 50.69p/kWh and gas at 12.823p/kWh.  These are the price cap rates coming into effect on 1 October. Can you explain ?

[Deleted User]

JAYPEEFR said:

Thanks, SparkyGrad but my August bill shows electricity being charged at 50.69p/kWh and gas at 12.823p/kWh.  These are the price cap rates coming into effect on 1 October. Can you explain ?

What deal did you sign up for?  You said it was a fixed deal

Those numbers are not "the price cap rates coming into effect on 1 October".

Astria

JAYPEEFR said:

Thanks, SparkyGrad but my August bill shows electricity being charged at 50.69p/kWh and gas at 12.823p/kWh.  These are the price cap rates coming into effect on 1 October. Can you explain ?

Do you want to upload a photo of your bill, excluding your personal details?

What tariff did you sign upto?

JAYPEEFR

I signed-up with e-on Next for 12 months at £305.71 direct debit p/m.  This was a good deal based on price cap pricing - 7 weeks at April ‘22 prices, 3 months at October ‘22 prices, 3 months at anticipated January ‘23 prices; 3 months at anticipated April ‘23 prices and a guess at 6 weeks in July/August ‘23.  If e-on can raise price cap prices now, what is to stop them doing so again.  

QrizB

JAYPEEFR said:

I signed-up with e-on Next for 12 months at £305.71 direct debit p/m.  This was a good deal based on price cap pricing - 7 weeks at April ‘22 prices, 3 months at October ‘22 prices, 3 months at anticipated January ‘23 prices; 3 months at anticipated April ‘23 prices and a guess at 6 weeks in July/August ‘23.  If e-on can raise price cap prices now, what is to stop them doing so again.  

In your first post you say "I signed-up for an e-on Next one year fixed deal on 11 August." What deal was that, and what rates did they offer?

And exactly what rates does you bill say you've been charged since that date?

... my August bill shows electricity being charged at 50.69p/kWh and gas at 12.823p/kWh.  These are the price cap rates coming into effect on 1 October. Can you explain ?

No-one was charged those rates in August or September, and no-one will be charged those rates in October either.
Edit to add:

Look at this video.

https://www.youtube.com/watch?v=b8btkJqBiys

Pause it at 35 seconds in. There's a picture of a bill. On the left-hand side of the page there's a pink box that says "Electricity charges for meter XXXXX". Below that there's a list of meter readings, then a line that says "Electricity used" plus a number of kWh and a unit price.

In that box on your bill, what does it say?

[Deleted User]

JAYPEEFR said:

I signed-up with e-on Next for 12 months at £305.71 direct debit p/m.  This was a good deal based on price cap pricing - 7 weeks at April ‘22 prices, 3 months at October ‘22 prices, 3 months at anticipated January ‘23 prices; 3 months at anticipated April ‘23 prices and a guess at 6 weeks in July/August ‘23.  If e-on can raise price cap prices now, what is to stop them doing so again.  

You didn't sign up at a £305.71 direct debit.  You signed up to a particular set of unit rates and standing charges, which at their first guess would cost you £305.71 per month averaged across the whole year.  If what you signed was a fixed contract (which it likely was) then those unit rates and standing charges have not changed from when you signed up.

E.ON are not "raising price cap prices".  Nobody is "raising price cap prices".  On a fixed deal, none of the price caps applied, and none of the price caps you've talked about even exist any more.

You have completely misunderstood what you signed up to.