Bulb Energy

pineapple

I've never had a problem with Bulb. I submit a reading every month and any rise in the DD has been in keeping with my usage and with price increases. In fact I've raised it myself on occasion. I've never been pressured to keep a vast amount in credit. From next month my DD is dropping substantially.  As a low user, the energy increase will be more than offset by the £400. 

Clueless56

A friend who uses the Bulb app told me yesterday that he gave monthly readings yet Bulb kept putting up their DD despite the account being hundreds of pounds of credit.  In the end, he phoned them and they said he was giving readings on the wrong day of the month and that was causing the issue.  I don't use the app and get an email 2-3 days before my bill goes out each month at which point I submit readings on which my bill is then based.  It seems the app doesn't prompt in any way, so perhaps those using the app need to set up a reminder for a couple of days before their bill to submit readings to get accurate bills and DD level set.

Getferret

Bulbs help section says to give readings upto 5 days before the DD date (which we have always done).  In the App Account section, you can manage app notifications, (this is switched on), also receive the email as an extra reminder.

Since last October I have raised two separate queries with Bulb and escalated to Bulb complaints. After many emails to and fro to resolve both problems, Bulb then do not reply.  Took both cases to the ombudsman which are now fully resolved to my satisfaction.