Eon Next Shocking Customer Service

davidwm

Has anyone else had the same experience as I’m currently suffering from?

I have a query on my proposed Direct Debit. I spent all day Friday trying to speak to someone. I’ve now spent most of today also trying without success to raise my concerns.

Does anyone have a phone number that they will actually answer.

I’ve had several emails with varying amounts mentioned.

I’ve looked at potentially moving my account but I can’t get a quote from any other suppliers.

Any thoughts/advice would be welcomed.

Kind regards 

David

macman

Hardly any suppliers are currently accepting new customers: why would they? You could try EDF and Octopus, but you'll need to do it by phone.

Astria

Don't forget that you can always flip things around and rather than giving your energy supplier a fixed DD every month, you can instead put that money into another account you own and pay for just the energy you use. You need to remember however that winter bills could be substantially higher than summer bills and ensure you have sufficient money in the account to cover you over winter. It's certainly not for everyone.

Robin9

@davidwm What does your online account say ?

The_Green_Hornet

I've always found that they respond to e-mails reasonably quickly. Their address is hi@eonnext.com.

[Deleted User]

Thousands of people have been spooked into calling their suppliers for no reason, is it any wonder they’re slow to respond?

Are you looking for information, or trying to get them to do something?  If it’s just for info, ask here.

bolo

i was on hold for 30 min this morning but eventually got them to cancel my fixed rate tariff when someone answered

Mstty

I've never been on hold for a whole day. Or are you over exageration just a little bit.

Upzeecreek

Try WhatsApp. Might take a few hours to reply but they do get back to you