Being Charged For A Student Loan That I did Not take out

Chloboshoka_2

I have never taken out a loan and have never been to uni. I started at the NHS in June. I worked in a care home before, so I’m used to not being paid properly, but this is too much. 

Payroll says: Oh, you probably filled the form wrong. Nothing we can do, ring HMRC

HMRC: Okay, it should be sorted on your next slip. Any problems ring Your Payroll.

*Next payslip arrives and the student loan is gone but still on emergency tax*

Payroll says: Nothing we can do, ring HMRC

HMRC: Okay, it should be sorted on your next slip. Any problems ring Your Payroll.

*student loan is still gone but still on emergency tax*

Then I raised a complaint to HMRC, they said I was on the wrong tax code and payroll should have it. 

On this month’s pay slip, I am still on Emergency tax and the student loan is back on. I have complained to both, and if it doesn’t get sorted, I don’t know where I can go to take it higher.

macman

Has your employer got the correct NI number for you?

MalMonroe

Along with what macman says about your NI number, is there a student loan reference number on your payslip?

If there is, and there should be if you're supposed to be repaying a loan, then you can contact the Student Loans Company, information in the following link -

https://www.gov.uk/guidance/contact-slc-repayment-enquiries

That is worth a try because obviously HMRC and your employer are not helping at all. 

If I were you I would definitely pursue that complaint with HMRC again because it sounds as if they're not even attempting to put the matter right. Your employer's payroll will only have the right code if HMRC have sorted the matter out and given it to them. It's not a payroll problem.

Your employer really just has to do what HMRC says, so your grumble is still with HMRC. I do hope you manage to get it all sorted out.

If HMRC continue to take no action, you can make an official complaint ABOUT them, as opposed to TO them, as per info in the following link.

https://www.gov.uk/complain-about-hmrc#:~:text=You can ask your Member,Parliamentary and Health Service Ombudsman

Good luck, I do hope it gets sorted out very soon. A really frustrating situation.

Chloboshoka_2

Yes they have my NI number. 

And no there is no student loan reference at all. Just days student loan taken from my deductions. I’ve sent two complaints to HMRC already. 

JCS1

Did you complete a new starter form for payroll when you joined?  What boxes did you tick?

Chloboshoka_2

Yes, I can’t remember what the starters form looked like as it was months ago. I don’t recall ticking that I was a student or had a loan. 

JCS1

Chloboshoka_2 said:

Yes, I can’t remember what the starters form looked like as it was months ago. I don’t recall ticking that I was a student or had a loan. 

You need to check that form as it might explain the student loan and your tax code

JCS1

MalMonroe said:

Along with what macman says about your NI number, is there a student loan reference number on your payslip?

If there is, and there should be if you're supposed to be repaying a loan, then you can contact the Student Loans Company, information in the following link -

https://www.gov.uk/guidance/contact-slc-repayment-enquiries

That is worth a try because obviously HMRC and your employer are not helping at all. 

If I were you I would definitely pursue that complaint with HMRC again because it sounds as if they're not even attempting to put the matter right. Your employer's payroll will only have the right code if HMRC have sorted the matter out and given it to them. It's not a payroll problem.

Your employer really just has to do what HMRC says, so your grumble is still with HMRC. I do hope you manage to get it all sorted out.

If HMRC continue to take no action, you can make an official complaint ABOUT them, as opposed to TO them, as per info in the following link.

https://www.gov.uk/complain-about-hmrc#:~:text=You can ask your Member,Parliamentary and Health Service Ombudsman

Good luck, I do hope it gets sorted out very soon. A really frustrating situation.

It depends what boxes the OP ticked on their new starter form. That might explain the student loan and the tax code.

prowla

JCS1 said:

Chloboshoka_2 said:

Yes, I can’t remember what the starters form looked like as it was months ago. I don’t recall ticking that I was a student or had a loan. 

You need to check that form as it might explain the student loan and your tax code

That's something HR should be able to help with.

Chloboshoka_2

I never ticked any box to say I was on a student loan. It was added on through error. 

HR said they took last month, but it will take a while before it is reimbursed. Dosen’t explain why it’s still on my wage slip. 

Chloboshoka_2

I wrote another email to HR. 

I really hope my wages will be normal by October.