Gas meter battery fail

sophiaemma1

This morning our pre payment gas meter has an error message “Battery Fail”. 

We are with British Gas and their customer service line is closed.
Our home is generally cold anyway so not being able to put the heating on is really bad.
We have a 7 year old and 5 year old twins, they seem to be dealing well and aren’t feeling the cold but I have Raynaud’s disease so I’m really feeling it.

Another thing that’s worrying me is that we can hear the gas pipes, as if the gas was on.
Has anyone else had this? How long did it take to fix?
We didn’t get any warnings on the gas meter at all that the battery was low which is really annoying.
We moved in 5 months ago, the meter is dated 2007 and it’s and old style house where the pipes are in the cupboard if this helps with the strange noise

Alnat1

Is the gas still working normally even though the meter isn't showing any readings?

stewie_griffin

You can contact them using live chat until 6pm today. I’m surprised they don’t have an out of hours phone line for prepayment emergencies.

K2rool

Alnat1 said:

Is the gas still working normally even though the meter isn't showing any readings?

The reading might still be there, some older prepaid gas metrer with the a and B button the digital display is just credit balance, the gas reading is mechanical digits.

Mobtr

I think the meter needs exchanging 

sophiaemma1

Alnat1 said:

Is the gas still working normally even though the meter isn't showing any readings?

No there’s no gas working 

sewingqueen

If you are worried and they are shut call gas emergency line 0800 111 999