Has anyone recently switched from a Nationwide Flex to a Flexplus account?

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I am considering switching to the paid for account for the included travel insurance as I have a couple of trips coming up and it will be worth having, but while looking for reviews of the account found Nationwide's rating on Trustpilot has fallen through the floor with some people having trouble switching, I have not had a problem with their service in the past but it seems things have taken a turn for the worse and don't want to be caught out like it seems others have been, does anyone have recent experience?
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I would go by my own experience if I were you, and completely ignore Trustpilot.