E.On Next Smart Meter Installation Madness

bioboybill
bioboybill Posts: 3,401
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E.On Next have been emailing and texting me about getting a smart meter fitted for months to the point of pestering. With the increase in prices I finally thought it was time, so booked an installation for today (Friday 23rd September). I received an email and a text on Monday advising me what timeslot the engineer would arrive and to ensure he could get parked.

Then on Tuesday I got an email to say that due to complex signalling issues in my area a smart meter couldn't be fitted at my property after all (they know where I live, so why book an appointment?) I replied back to say that the whole situation was ridiculous, and they replied repeating their reasons and apologising for the inconvenience.

You could knock me down with a feather when they texted me yesterday to say, "Good news, we can now fit a smart meter at your property. Please let us know when would be suitable!" I replied to reiterate what had happened and not to bother. What are they playing at? Does the left hand not communicate with the right?

Comments

  • brewerdave
    brewerdave Posts: 8,479
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    I suspect that the emails/texts headed "good news etc etc " are being sent out nationally. When the job gets allocated more locally, the installation "team" knock it back because they know that they cannot get a smart meter to connect to the centralised D.C.C from your location.
  • If you will benefit from a smart meter and EON will fit one you might as well get one fitted.
  • bioboybill
    bioboybill Posts: 3,401
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    philipbin said:
    If you will benefit from a smart meter and EON will fit one you might as well get one fitted.
    But that's the problem. It looks like I can't benefit from one due to signalling issues, but they keep offering to install one.
  • SAC2334
    SAC2334 Posts: 724
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    The new meter probably needs to be fitted anyway as your old meter will be getting towards the end of its working life .

     A dumb smart meter is as good as and better than most of the new digital meters even if it does nt work smart.

     Its very overrated what a smart meter does anyway as imputing a couple of meter reads four times a year is a simple 2 minute job
  • bioboybill
    bioboybill Posts: 3,401
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    A very late update on this lol. I decided to go with their new Pledge tracker tariff, as Martin Lewis said the saving was a no-brainer. However the terms said you had to get a smart meter. So I got on WhatsApp to discuss with them. They said that I couldn’t have a smart meter fitted, but I could get the tariff anyway. They explained that I’m on a flight path to an RAF base in Yorkshire and their sensitive radar meant I was excluded from having a smart meter. They said they are trying to find a solution. I won’t hold my breath!
  • EssexHebridean
    EssexHebridean Posts: 20,766
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    Ahhh… you’re a Fylingdales victim.  Yes, genuinely currently nothing can be done about your situation I suspect - it’s great that they’re letting you have the tariff anyway. Common sense really! 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
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  • MeteredOut
    MeteredOut Posts: 1,082
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    SAC2334 said:
    The new meter probably needs to be fitted anyway as your old meter will be getting towards the end of its working life .

     A dumb smart meter is as good as and better than most of the new digital meters even if it does nt work smart.

     Its very overrated what a smart meter does anyway as imputing a couple of meter reads four times a year is a simple 2 minute job
    I'm not overrating the hundreds of pounds my smart meter is enabling me to save via time of use tariffs.
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