Vet lost blood test results

MouldyOldDough

We took our 18 year old cat to the vets - 2 weeks ago and were told that the vet was going to send off the bloods for full testing and would phone when the results were known
We are still waiting for the phone call
My wife phoned them first thing today and was told that a vet would phone soon - nothing yet! 
The tests cost £208
Would we be within our rights to ask for a  full refund?
The cat cannot go back for a repeat - he is stressed out 

DullGreyGuy

So you've not been told they're lost but just that the vet needs to talk to you? Which is more likely a sign of the tests not being all clear or needing to discuss next steps rather than they're lost which is more of an administration thing. 

sheramber

the vet may have been caught up with an emergency so not been able to phone you.

It is only been a few hours 

There is no suggestion that the results have been lost.

They would probably be emailed so not likely to be lost.

MouldyOldDough

No phone call yesterday 

HampshireH

Phone again first thing.

What turnaround time did they offer on taking the samples?

74jax

If it was me, I'd just pop in and speak to them. Face to face is sometimes easier. Just ask what date they were sent off, have they been returned and the vet needs to speak to you or not returned yet. If not returned what is the usual turnaround and what do they suggest.
It's not clear from your post if the vet has said they have lost them? If so they just need requesting again. Has this been done? 

MouldyOldDough

HampshireH said:

Phone again first thing.

What turnaround time did they offer on taking the samples?

Normally within 2 days

MouldyOldDough

74jax said:

If it was me, I'd just pop in and speak to them. Face to face is sometimes easier. Just ask what date they were sent off, have they been returned and the vet needs to speak to you or not returned yet. If not returned what is the usual turnaround and what do they suggest.
It's not clear from your post if the vet has said they have lost them? If so they just need requesting again. Has this been done? 

We are unsure - they claim to have sent them off sane day

SensibleSarah

I had something similar happen with one of my elderly cats a couple of years ago (although the vets didn't leave me hanging, they contacted me as soon as they knew what had happened) - the sample went missing somewhere along the line. They offered me a refund or repeat tests. It was inconvenient and my cat was also very stressed by the vets so putting him through that again wasn't ideal, but these things happen sometimes.