Wrong door supplied

mattyprice4004

The only issue you have is that if you refuse to pay, they can just come and take the door back which is a security issue. 

They need to sort it - just be careful not to annoy them too much (it sounds like they’re pretty useless!) 

chubalubs

I've had several phone calls with the owner, and he simply cannot accept that they are in the wrong. According to him, they were lied to by the supplier so the wrong door isn't his fault. His men fitted a good quality door and made a good job of it, so I should pay. He's out of pocket because they paid the supplier already, they were in the process of changing supplier and he claims that probably why it took so long and got messed up because they are annoyed about no longer having a supply contract. All that has been offered so far is that I pay the outstanding amount of £1100 and they will change the glass in the door to opaque glass at cost price and not charge me fitting fees. I've said that's not acceptable-under the consumer rights, I must give them access to remove their property (the door) but they've got to make good any damage. I don't have to pay for goods that weren't my order, or for remedial work. But he doesn't accept that-he says it'll look fine with the opaque glass, ignoring the fact it wasn't my choice. So I've an appointment with a lawyer this week-thanks for the advice about checking home insurance legal advice, that was very helpful. 

WhiskersTheWonderCat

chubalubs said:

I've had several phone calls with the owner, and he simply cannot accept that they are in the wrong. According to him, they were lied to by the supplier so the wrong door isn't his fault. His men fitted a good quality door and made a good job of it, so I should pay. He's out of pocket because they paid the supplier already, they were in the process of changing supplier and he claims that probably why it took so long and got messed up because they are annoyed about no longer having a supply contract. All that has been offered so far is that I pay the outstanding amount of £1100 and they will change the glass in the door to opaque glass at cost price and not charge me fitting fees. I've said that's not acceptable-under the consumer rights, I must give them access to remove their property (the door) but they've got to make good any damage. I don't have to pay for goods that weren't my order, or for remedial work. But he doesn't accept that-he says it'll look fine with the opaque glass, ignoring the fact it wasn't my choice. So I've an appointment with a lawyer this week-thanks for the advice about checking home insurance legal advice, that was very helpful. 

Whatever you do, do NOT pay the outstanding amount. If you do, then you will be in a far weaker position and judging by their current attitude, they will just fob you off. It seems they are only dealing with you at all because they want the money. 

pinkshoes

I would carry on with your stance on being more than happy to pay once the job is completed as agreed e.g. a solid door and NO glass panels whatsoever.

I would be tempted to send a "time is of the essence" email/letter asking them to either supply what was agreed and to give you a precise date when this will be done, or refund the £500 and remove the incorrect door, making good the doorway e.g. putting the old door back.

Is there any possibility you could negotiate a HUGE discount and accept the opaque panelled door? If so, add this to your letter. 

Anotherunhappycustomer

Hi.
I know this was a fair bit of time ago but could you tell me what happened in the end?
We have had a bigger issue with the same company from March 2021. It’s been a nightmare.

born_again

Anotherunhappycustomer said:

Hi.
I know this was a fair bit of time ago but could you tell me what happened in the end?
We have had a bigger issue with the same company from March 2021. It’s been a nightmare.

OP last seen Sep 25, 2022