Unrecognised transactions on Curve card - Curve refusing to refund

CatGuy

A few days ago, my phone pinged to say that two transactions (£4.50 each) had been charged to my Curve card at the exact same time by the bus company Stagecoach. This is strange because I hadn't used a bus for at least a week prior to the charges, I only ever pay contactless (I haven't given them permission to save my card details), and the most expensive ticket in my area is £4 (not £4.50)... and that ticket is a day-rider (so I'd have no reason to buy two of them anyway).

When I contacted Curve, they said that I'd need to take it up with the merchant because I have a "relationship" with them (like almost everybody else in the country) but I don't even know where to begin and I'm pretty sure it's a glitch at their end because they've charged me incorrect amounts before. What do I do?

penners324

Report it as fraud to the underlying card 

CatGuy

penners324 said:

Report it as fraud to the underlying card 

So tell my bank (Monzo) that Curve committed the fraud? I don't think they'll be happy about that