EDF mistakes at account closure - should I keep calling them, or sit tight and wait it out?

What_time_is_it

Thanks for the replies everyone.

To clarify, I don't want to profit or sit on the money or make a fast one or anything like that. What I want is for the situation to be resolved and for the bill to be correct and settled.
I'm annoyed that the work in chasing this up has all been me so far, and that EDF have been the ones who have made the mistakes. I would very much like them to rectify it, and I thought that perhaps them being out of pocket might motivate them into action.
Honestly, I'm so tired of calling them and being told (quite aggressively sometimes) that I am wrong and they are right.
It's exhausting and I'm sick of it.

Mstty

I wouldn't do calls at all, I always like a paper trail so emails are best then you have it for the future.

Debbie9009

As an ex EDF customer I understand where you are coming from, they got my bills wrong from day one, kept closing my complaint as resolved when they hadn’t done anything at all with it, I had numerous bills, when I rang them they were either rude, or hung up on me. I spent so many hours getting it sorted and had to involve Ofgem.

If I received the refund I would contact them one more time in writing letting them know that I will return the refund as soon as they let me know how to do that, and then put it in a separate bank account ready for when they finally realise their error.  As long as you are willing to pay them when they realise their error I personally wouldn’t feel obligated to do anything else.

EssexHebridean

What_time_is_it said:

Thanks for the replies everyone.

To clarify, I don't want to profit or sit on the money or make a fast one or anything like that. What I want is for the situation to be resolved and for the bill to be correct and settled.
I'm annoyed that the work in chasing this up has all been me so far, and that EDF have been the ones who have made the mistakes. I would very much like them to rectify it, and I thought that perhaps them being out of pocket might motivate them into action.
Honestly, I'm so tired of calling them and being told (quite aggressively sometimes) that I am wrong and they are right.
It's exhausting and I'm sick of it.

Personally I'd go back to them once more by email confirming what is wrong, why it is wrong, and what the situation should - in your opinion - be. I'd also be telling them that this is the final time you will be going back to them on this matter, so if they issue you with the stated refund, then you will be considering that to be the end of the matter. Then if the refund arrives, I'd do exactly this >>>
 

QrizB said:

What_time_is_it said:

Do I call them again to try and resolve this? Or do I just sit tight now and wait for them to realise their mistake?

Personally I'd accept the £400 refund but keep in mind that I really owe them £700 and they are likely to realise this some time in the next 6 years.

Personally I think your posts have been extremely clear on the fact that you're not trying to have them over or claim money you're not entitled to. (the very fact hat you clearly expect that eventually they WILL realise there is an error makes this abundantly clear). Ultimately they are supposed to know what they are doing, and it shouldn't really be up to you to have to use excessive amounts of your own time doing their jobs for them, IMO!