Wrong Transfer - Help! 21 September 2022 at 1:46PM in Budgeting & bank accounts 29 replies 1.3K views

grumbler

Chase (UK) = JPM

Is it possible that Chase UK have some special UK sort code reserved for the Frankfurt branch?

There is some 'voluntary code of practice' for erroneous bank transfers in UK.

MSE -

Sent money to the wrong bank account? Now it should be easier to get it back.

km1500

Could you let us know the sort code you used.

NualaD40

eskbanker said:

NualaD40 said:

I sent it via the app. I can’t be certain unfortunately what the payee check said. It was my sort code apart from 1 digit. The UK Chase branch finally told me it belonged to the Frankfurt bank. 

The app should still show what the sort code was - my question was more about running it through one of the many online sort code checkers to ascertain who owns it.  I don't believe that a six digit UK sort code can relate directly to a non-UK bank - was it just Chase (not in the loop directly here) who told you about JPM Frankfurt or did Santander refer to them too?

I tan it through a sort code checker & it said JP Morgan. It was Chase yes who told me it belonged to JPM Frankfurt not Santander.

NualaD40

sheramber said:

JPMorgan Chase Bank, N.A., Frankfurt Branch

Presumably, this bank

Yes that’s it 

NualaD40

I I can’t actually believe this folks!! I have gone to check my bank for the sort code I used & the money is in!!! Over a month later & with them telling me they couldn’t do anything further. The stress I have been through. How can this just magically appear? I have not heard a single thing from either bank today informing me. It’s says Non Client Access. Does that mean it has been rejected. Or have the countless emails & calls done something, ha?!? 

RG2015

NualaD40 said:

I I can’t actually believe this folks!! I have gone to check my bank for the sort code I used & the money is in!!! Over a month later & with them telling me they couldn’t do anything further. The stress I have been through. How can this just magically appear? I have not heard a single thing from either bank today informing me. It’s says Non Client Access. Does that mean it has been rejected. Or have the countless emails & calls done something, ha?!? 

Good news!

It's a hard way to learn that banks can be rubbish when things go wrong, but I guess you will take more care next time.

NualaD40

RG2015 said:

NualaD40 said:

I I can’t actually believe this folks!! I have gone to check my bank for the sort code I used & the money is in!!! Over a month later & with them telling me they couldn’t do anything further. The stress I have been through. How can this just magically appear? I have not heard a single thing from either bank today informing me. It’s says Non Client Access. Does that mean it has been rejected. Or have the countless emails & calls done something, ha?!? 

Good news!

It's a hard way to learn that banks can be rubbish when things go wrong, but I guess you will take more care next time.

I’ve certainly learned to be more careful. Thanks to everyone who took the time to respond. 

tr7phil

We had a similar issue sending funds from Santander to Virgin, we sent money to my wife's Virgin account number but my Virgin sort code (again a single digit different).  Santander did the recall, I also contacted Virgin and they confirmed (eventually) that they definitely wouldn't have the same account number with a different one of their own sort codes so I assumed it would return quickly or even end up in the intended location but nothing happened.  We chased both banks repeatedly but when we'd resigned ourselves to losing the money it appeared back at Santander, there is a maximum time for a response to a recall (I think it might be 6 weeks) and Virgin had held the money for the maximum time before returning it.

It's such a nightmare transferring to a bank that doesn't provide information for the check to work so you have to proceed without a check.  This was my own mistake but I can't help thinking that in circumstances where the destination account doesn't even exist at all the money should bounce straight back.  It would also be helpful if the receiving bank validated on name as well as sort code and account.

NualaD40

tr7phil said:

We had a similar issue sending funds from Santander to Virgin, we sent money to my wife's Virgin account number but my Virgin sort code (again a single digit different).  Santander did the recall, I also contacted Virgin and they confirmed (eventually) that they definitely wouldn't have the same account number with a different one of their own sort codes so I assumed it would return quickly or even end up in the intended location but nothing happened.  We chased both banks repeatedly but when we'd resigned ourselves to losing the money it appeared back at Santander, there is a maximum time for a response to a recall (I think it might be 6 weeks) and Virgin had held the money for the maximum time before returning it.

It's such a nightmare transferring to a bank that doesn't provide information for the check to work so you have to proceed without a check.  This was my own mistake but I can't help thinking that in circumstances where the destination account doesn't even exist at all the money should bounce straight back.  It would also be helpful if the receiving bank validated on name as well as sort code and account.

I completely agree & I was not aware it could take at least 6 weeks to bounce back. The banks do really seem to withhold info or is it because they just don’t want to help? Definitely need further validation on both ends. Mistakes do happen but this just seems like it could have been resolved much easier, as I’m sure a lot do.

sheramber

Santander wouldn't be able to do anything.

 It would be the receiving bank who got agreement from the account holder to return the money.