24/7 Home Rescue package

sheramber

https://247homerescue.co.uk/complaints-procedure/
Use the complaints form.

She could phone and authorise you to act, giving a password you would quote  to confirm who you are

She can write authorising you to act.

harrym1byt

sheramber said:

https://247homerescue.co.uk/complaints-procedure/
Use the complaints form.

She could phone and authorise you to act, giving a password you would quote  to confirm who you are

She can write authorising you to act.

Too late, she seems to have plucked up enough courage to phone them herself and make a complaint at last. She says they were going to 'talk to management' and get back to her. 

MalMonroe

As a divorced woman who suddenly had to start fending for myself and raising our young daughter alone after my husband left home to be with someone else (not as awful as becoming widowed but very much like a bereavement to me), I am pleased to note that your friend has now taken the decision to act for herself.

It may seem like she is unable to manage alone and believe me, it really is difficult during the first few years but she really does have to start looking after herself and her own interests. I found it gave me a real sense of achievement and self-respect when I started to do things for myself. 

Helpful, caring friends (and I did have quite a few) were always willing to step up to help but there came a point when I had to say 'thank you but I will take it from here'.

I think your friend has reached that point and feels she wants to manage herself. 

With the best will in the world - and you say you have a 100 mile round trip to see her, so not always convenient for you - it might be time for you to step back a little and let her get on with things. Sometimes, too much help can be as bad as not enough. I have every confidence that your friend will be able to sort this out. Trust her, she can do it.  

I'm also wondering if your friend's husband took out the plan in his own name or if it was a joint agreement. That's something - for her - to discuss with 24/7. If just his name, can she be forced to continue? She could ask Citizens Advice. She needs to do it herself, though.

harrym1byt

MalMonroe said:

As a divorced woman who suddenly had to start fending for myself and raising our young daughter alone after my husband left home to be with someone else (not as awful as becoming widowed but very much like a bereavement to me), I am pleased to note that your friend has now taken the decision to act for herself.

There was some of that, before he passed away. He left her in an unenviable financial mess, and quite deliberately, before he died. Luckily, no young kids involved.

MalMonroe said:

I'm also wondering if your friend's husband took out the plan in his own name or if it was a joint agreement. That's something - for her - to discuss with 24/7. If just his name, can she be forced to continue? She could ask Citizens Advice. She needs to do it herself, though.

That I am not sure about, but none the less part of the contract was the install of a new boiler and that is still being paid for monthly.

Last I heard yesterday, was that she had complained and that they were to get management to ring her back to discus it. So far as I am aware, there has not yet been a return call to discuss it.