Anyone having problems with Bulb?

TheBanker

Quick question - I have just logged into Bulb to be presented with the new layout.

On the front page, it says my energy usage between July - August was £81,000!

When I go to my statements page, everything looks fine, except that my September statement (normally generated on the 19th) isn't there. That could just be due to the Bank Holiday yesterday.

So am I having teething trouble with their new layout, or do I need to re-mortgage my house to settle my bill?

dunstonh

I just logged in to see what you were referring to and it is pretty much the same layout apart from the colour background, and some of the link buttons are a bit smaller.  It says at the bottom that I am using the new account design.

On the front page, it says my energy usage between July - August was £81,000!

I don't get any usage figures on my front page.  Just the balance.   When I click on the energy usage link, I get their usual inaccurate projections in grey and existing in green but no monetary or kWh use totals.

So am I having teething trouble with their new layout, or do I need to re-mortgage my house to settle my bill?

Seeing as your front page seems to differ to mine, I wonder if its something not ready to release yet but yours slipped through.

TheBanker

Here's a screenshot, with some details blacked out for obvious reasons. 

The Balance and Next monthly payment figures are correct, and my balance 'looks good' despite being nowhere near £85k!

When I click the Last Statement link, it takes me to my list of statements. The July - August statement mentioned is for the correct amount (about £75), not £85k! 

dunstonh

Mine has the same layout, except my last statement is showing the correct amount.

you are special!

TheBanker

dunstonh said:

Mine has the same layout, except my last statement is showing the correct amount.

you are special!

Oh dear... I have emailed them but do not expect a prompt reply (last time, it took them three weeks to reply, and even then they didn't answer the question I'd asked!)

In the mean time I'll get myself over to the Mortgages board as I fear I need to release some equity! The government's £400 won't be much help will it?

K2rool

TheBanker said:

Oh dear... I have emailed them but do not expect a prompt reply (last time, it took them three weeks to reply, and even then they didn't answer the question I'd asked!)

3 weeks for an email reply a bit of a joke, just wondering was it always as bad as that or has customer service going down hill since its been put into special administration. 

TheBanker

K2rool said:

TheBanker said:

Oh dear... I have emailed them but do not expect a prompt reply (last time, it took them three weeks to reply, and even then they didn't answer the question I'd asked!)

3 weeks for an email reply a bit of a joke, just wondering was it always as bad as that or has customer service going down hill since its been put into special administration. 

It's gone really downhill. Their customer service is now provided from overseas. They used to be good.

They don't seem to be answering complaints in their community forum any more - they used to have staff posting regularly. I guess the Administrators need to run things on a shoe string. I can't blame them, but just wish switching was easier as I would be happy to leave.

K2rool

TheBanker said:

K2rool said:

TheBanker said:

Oh dear... I have emailed them but do not expect a prompt reply (last time, it took them three weeks to reply, and even then they didn't answer the question I'd asked!)

3 weeks for an email reply a bit of a joke, just wondering was it always as bad as that or has customer service going down hill since its been put into special administration. 

It's gone really downhill. Their customer service is now provided from overseas. They used to be good.

They don't seem to be answering complaints in their community forum any more - they used to have staff posting regularly. I guess the Administrators need to run things on a shoe string. I can't blame them, but just wish switching was easier as I would be happy to leave.

I thought switching would be problematic due the wholesale price rising and no supplier was taking new customers I was wrong contacted on Octopus Energy on twitter direct message within 2 days they submitted a switch going live on Friday, you could probably jump ship if you rely wanted too.