Can somebody advise me please?

Dbuk85

Hi all, hoping someone is able to tell me if I’m being daft here or not.

We recently fixed our energy, however with the new announcements it should be cheaper not to.  We are with Eon.  I called the other day however I’m not named on the account, only my wife is, so they won’t change it over the phone for me.  My wife is unable to call during their open hours, so they suggested doing it by email.  The tariff they have offered us seems more expensive than both the current cap AND the October cap, and they also warned us in the email it is likely to rise in October.  I don’t understand, am I misunderstanding how the cap works or are they giving me incorrect information?  I’ve attached a picture of the tariff they’ve offered.

If anyone can help I’d really appreciate it.
TIA!

QrizB

Welcome to the forum.

Dbuk85 said:

I don’t understand, am I misunderstanding how the cap works or are they giving me incorrect information?  I’ve attached a picture of the tariff they’ve offered.

Right at the moment, energy suppliers have a confusing mixture of three different variable tariffs:

1. The current Ofgem-capped variable tariff, with electricity around 28p/kWh and gas 7.4p/kwh;
2. The October Ofgem-capped tariff, with electricity around 52p/kWh and gas around 14p/kWh; and
3. The new government Energy Price Guarantee tariff, which will replace the October cap for most people, of around 34p/kWh for electricity and 10.3p/kWh for gas.

The tariff in your screenshot is an example of tariff 2 from the list above. You won't be charged it now (as it isn't yet October) and you won't be charged it in October either (as it will be replaced by the EPG), but until EON get their IT systems updated it's the one they are showing.

Dbuk85

Ah okay, brilliant, that makes sense.  

They should definitely get their IT systems sorted, that sort of information could confuse a stupid person (like me!)

Thanks again for replying!

[Deleted User]

Dbuk85 said:

Ah okay, brilliant, that makes sense.  

They should definitely get their IT systems sorted, that sort of information could confuse a stupid person (like me!)

Thanks again for replying!

It's confusing pretty much everyone, not just you.  The other option some suppliers have taken is to just not show anything about future tariffs, and then we get threads here saying "there's no information, when are they going to tell me what's going on".