Barclays Online Banking-anyone else having issues ?

edited 19 September 2022 at 9:06AM in Budgeting & bank accounts
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deejaybeedeejaybee Forumite
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edited 19 September 2022 at 9:06AM in Budgeting & bank accounts
I use the Physical PINsentry to log on - but last couple of days the display has been distorted, so i cannot complete the final step ( entering last 4 digits of card no ) before putting the card in the PINsentry...
**** its the screen display on my laptop that is distorted, not the PINsentry display******
If i put the card in PINsentry and enter PIN no, it gives me the usual 8 digit code, which i can enter ok, but obviously because i cannot complete the previous step, it does not let me log on.

Have always used physical PINsentry, so i cannot remember " memorable word"  etc or even if i have written it down somewhere. so that prevents me using alternative method, and do not have mobile PINsentry set up.

Anyone else having similar issues ?  What i need to check is not too urgent so ill give it a couple days then retry.

Replies

  • wiseonesomeofthetimewiseonesomeofthetime Forumite
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    May I suggest trying an alternative internet browser and see if the issue still exists.
  • edited 19 September 2022 at 9:35AM
    grumblergrumbler Forumite
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    edited 19 September 2022 at 9:35AM
    I don't use PINsentry, but I tried and it looks OK (Firefox):


    However, I the window isn't maximized and I make it smaller the image of the card reader on the right overlaps the code field making it impossible to enter the code. Yet another 'improvement' I guess that, typically, only makes things worse.
    We are born naked, wet and hungry...Then things get worse. :(

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
  • edited 19 September 2022 at 9:44AM
    deejaybeedeejaybee Forumite
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    edited 19 September 2022 at 9:44AM
    grumbler - i get that screen ok,  but its not showing the "box" where you enter the last 4 digits of card no ( the step before actually putting card into PINsentry ) 

    Can you see that "box" on your display ?   ( I am using Firefox also )

    Ta
  • grumblergrumbler Forumite
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    There are two boxes in my picture. The left one is for the last four digits
    We are born naked, wet and hungry...Then things get worse. :(

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
  • deejaybeedeejaybee Forumite
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    Ah ok thank you,  i am not seeing that one, strange as its been ok for donkeys years...

    Will try another browser than.
  • edited 19 September 2022 at 10:12AM
    grumblergrumbler Forumite
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    edited 19 September 2022 at 10:12AM

    deejaybee said:
    Ah ok thank you,  i am not seeing that one, strange as its been ok for donkeys years...

    Will try another browser than.

    Ignore the above.

    We are born naked, wet and hungry...Then things get worse. :(

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
  • deejaybeedeejaybee Forumite
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    Worked fine with "Edge"
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