Barclays Online Banking-anyone else having issues ? 19 September 2022 at 9:01AM edited 19 September 2022 at 9:06AM in Budgeting & bank accounts 7 replies 131 views

deejaybee

I use the Physical PINsentry to log on - but last couple of days the display has been distorted, so i cannot complete the final step ( entering last 4 digits of card no ) before putting the card in the PINsentry...

**** its the screen display on my laptop that is distorted, not the PINsentry display******

If i put the card in PINsentry and enter PIN no, it gives me the usual 8 digit code, which i can enter ok, but obviously because i cannot complete the previous step, it does not let me log on.

Have always used physical PINsentry, so i cannot remember " memorable word"  etc or even if i have written it down somewhere. so that prevents me using alternative method, and do not have mobile PINsentry set up.

Anyone else having similar issues ?  What i need to check is not too urgent so ill give it a couple days then retry.

wiseonesomeofthetime

May I suggest trying an alternative internet browser and see if the issue still exists.

grumbler

I don't use PINsentry, but I tried and it looks OK (Firefox):

However, I the window isn't maximized and I make it smaller the image of the card reader on the right overlaps the code field making it impossible to enter the code. Yet another 'improvement' I guess that, typically, only makes things worse.

deejaybee

grumbler - i get that screen ok,  but its not showing the "box" where you enter the last 4 digits of card no ( the step before actually putting card into PINsentry ) 

Can you see that "box" on your display ?   ( I am using Firefox also )

Ta

grumbler

There are two boxes in my picture. The left one is for the last four digits

deejaybee

Ah ok thank you,  i am not seeing that one, strange as its been ok for donkeys years...

Will try another browser than.

grumbler

deejaybee said:

Ah ok thank you,  i am not seeing that one, strange as its been ok for donkeys years...

Will try another browser than.

Ignore the above.

deejaybee

Worked fine with "Edge"