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Utilita are in trouble
Utilita have been served with a provisional order by OFGEM for not following the rules.
https://www.ofgem.gov.uk/publications/utilita-energy-provisional-order
https://www.ofgem.gov.uk/publications/utilita-energy-provisional-order
Also Utilita's website says their offices are closed, and their phones are off.
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I'm old enough to remember when you couldn't keep up with these being issued!0
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t0rt0ise said:Utilita have been served with a provisional order by OFGEM for not following the rules.
https://www.ofgem.gov.uk/publications/utilita-energy-provisional-orderAlso Utilita's website says their offices are closed, and their phones are off.Reading the Ofgem notice, this isn't immediately linked to Utilita's financial or business status. It sounds as though they've been failing to help their customers to the extent that Ofgem thinks they should.Ofgem have given Utilita until the end of the month to comply. It will be interesting to see how they respond.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0 -
Just on the naughty step for the moment then.Phones off so someone can go through the scripts ?Cease the use of call scripts which tells customers that Additional Support Allowance is not a licence requirement.
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That would be my guess, yes. Some frantic editing and re-training.molerat said:Just on the naughty step for the moment then.Phones off so someone can go through the scripts ?Cease the use of call scripts which tells customers that Additional Support Allowance is not a licence requirement
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0 -
Poor from a company that has so much focus on prepayment. Let's hope they sort it out before the winter.0
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