Amazon Appstore Purchases

mattyprice4004

Your first point about being able to get a refund in 14 days for any item in the UK is wrong - and the rest isn’t much better. 

So no, you’re not able to get a refund in these circumstances. 

Some companies offer it for good customer service, but it’s not a right. 

Flat_Earther

Diego_Francis said:

MarvinDay said:

Diego_Francis said:

I've seen a post on here from 2017 about accidental purchases on the Amazon appstore due to a child being able to buy apps without the parent's knowledge.

I was appalled by alot of the responses to that poster, accusing then of being irresponsible and not ensuring the security settings were setup etc.

Appalled by responses that expect adults to be responsible in ensuring that their financial details and payment methods were secure and couldn't inadvertently be used by others?

As long as people have the "it's not my fault, blame someone else" attitude, and expect others to cover losses resulting from their lax security, problems such unauthorised or accidental purchases will continue.  

No I was appalled that the focus of that thread was the accuse the OP of being an irresponsible parent instead of explaining why they can't simply get refunded.

I know myself, I had setup all the security but I didn't know there was this 1-click order feature. Apparently you only need a pin for that and it's the same pin used to unlock the kindle. Had I known this I'd have removed that feature. I have two kids one slightly older knows the pin to access, the other has the kids version that can be accessed separately. I'm not bothered about the payment. 

There is a responsibility aspect for this I'm not against that. 

I just don't / didnt understand why apps haven't the same consumer rights as everything else and would've figured this would be discussed. Some interesting answers so far.

Thanks for your input. 

They ARE irresponsible.

If the parent handed them their credit card, would they be surprised when the child went on a shopping spree?

Oh, wait, they'd never do that because they know what would happen, but they'll happily give them control of an account linked to their card which has free reign over their bank or credit card.

Most "parents" of actual children nowadays were barely even born in the 90s, and are certainly quite "au fait" with technology,  Being a baby boomer isn't an excuse these people can play anymore.