TSB credit card not showing on app or website 15 September 2022 at 12:39PM edited 15 September 2022 at 12:51PM in Credit cards 2 replies 112 views

older_wiser

anyone else having problems seeing their credit card with TSB ?

 it doesn't show on either app or website although when looking at manage cards it is included their but nowhere else 

update 

it doeesn't mention anything about any problems on the website but when i attempt to contact them via the app chat option it does mention something about 
issues impacting the website and app with account information and they are working hard to fix it. so perhaps its this ?

does anyone else have a missing a credit card on their account ?

blue.peter

Yup, exactly the same. My credit card is the only account that I now have with TSB. I can log in to both the website and the phone app, but the app says that I don't have any accounts. Online banking just shows a blank area where I'd expect to see the (single-item) list of accounts.

older_wiser

blue.peter said:

Yup, exactly the same. My credit card is the only account that I now have with TSB. I can log in to both the website and the phone app, but the app says that I don't have any accounts. Online banking just shows a blank area where I'd expect to see the (single-item) list of accounts.

i've spoken on  the app chat and they confirm theres a problem with all accounts both current accounts and credit cards with TSB 

my current account is still showing its my CC thats missing.

thanks for the reply