Vehicle insurance non-renewal "admin" fee

Phoned 7 days before due saying "I did not want to renew my vehicle insurance".
But they had already renewed it, so they refunded me everything except "an admin fee".
Googled to see whether the 14-day cooling off period applies to renewals - but its a vague area.
Any advice?


  • DE_612183DE_612183 Forumite
    1.1K Posts
    Tenth Anniversary 1,000 Posts Name Dropper
    need to see what the T&Cs of the renewal notice says - also which company?
  • DullGreyGuyDullGreyGuy Forumite
    3.7K Posts
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    What sort of vehicle? Is it a consumer or business policy? Is it a broker or direct insurer?
  • dunstonhdunstonh Forumite
    112.6K Posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Googled to see whether the 14-day cooling off period applies to renewals - but its a vague area.
    The cancellation rights period is not a free period.  They are allowed to make a charge.  However, it needs to be published.

    On your renewal letter, did it state the date you need to have made your decision by? 
    Is this commercial or consumer vehicle insurance?
    Who is making the charge? (the broker that arranged it or the insurer)

    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • bullfist63bullfist63 Forumite
    4 Posts
    Eighth Anniversary First Post Combo Breaker
    Apologies for the delay.  Renewal letter stated that the fee would be taken 7-days before renewal.  I phoned them 6.75 days before renewal - hence why they took the fee.
    It's a private motorhome - with Devitt Insurance Services (the caravan and motorhome club's broker).
    The broker is taking the fee.
  • sammyjammysammyjammy Forumite
    6.9K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Seems fair, you missed the deadline.
    "You've been reading SOS when it's just your clock reading 5:05 "
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