Vehicle insurance non-renewal "admin" fee 14 September 2022 at 3:47PM in Insurance & life assurance 5 replies 153 views

bullfist63

Phoned 7 days before due saying "I did not want to renew my vehicle insurance".

But they had already renewed it, so they refunded me everything except "an admin fee".

Googled to see whether the 14-day cooling off period applies to renewals - but its a vague area.

Any advice?

DE_612183

need to see what the T&Cs of the renewal notice says - also which company?

DullGreyGuy

What sort of vehicle? Is it a consumer or business policy? Is it a broker or direct insurer?

dunstonh

Googled to see whether the 14-day cooling off period applies to renewals - but its a vague area.

The cancellation rights period is not a free period.  They are allowed to make a charge.  However, it needs to be published.

On your renewal letter, did it state the date you need to have made your decision by? 

Is this commercial or consumer vehicle insurance?

Who is making the charge? (the broker that arranged it or the insurer)

bullfist63

Apologies for the delay.  Renewal letter stated that the fee would be taken 7-days before renewal.  I phoned them 6.75 days before renewal - hence why they took the fee.

It's a private motorhome - with Devitt Insurance Services (the caravan and motorhome club's broker).

The broker is taking the fee.

sammyjammy

Seems fair, you missed the deadline.