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Major issue with boiler installation
sanfranciscosunshine
Posts: 1 Newbie
Dear MoneySavingExperts,
Please help me.
At the beginning of August we started having a boiler fitted by PlumbingForce (£7k). It was a 2 day job. About an hour into the second day I was discussing the pipes above the boiler with the fitter and he said it's a shame I can't get into the area from above to tidy up the pipes. I said well next week we are starting an extension and you will be able to access it. He said great. Then he said as I will now have access to that area from above an even better plan would be to move all the pipes to the airing cupboard. I said great let's do that. Please send me a quote for moving the pipes and I'll ring you next week when you will have access.
So, we got the quote for moving the pipes and it was astronomical (£5.5k)! We obviously said, let's leave it and go back the original job. We paid £6k after they left the job 60% of the way through. So we still owe them £1k. If we had gone ahead with the new quote we would also have had to pay the remaining £1k. They said no you can't do this and they started complaining. It was very difficult to decipher what their problem was. They then reluctantly agreed to come back and finish the original job. They have now been booked in 3 separate times (with three days booked off work) and have failed to turn up. This is the third day. We can't get hold of the fitter and we can't get hold of the admin person dealing with the issue.
What are our rights? Can we cancel the job? Can we get them to come and take the boiler away that is half fitted?
Thanks for any help at all.
Please help me.
At the beginning of August we started having a boiler fitted by PlumbingForce (£7k). It was a 2 day job. About an hour into the second day I was discussing the pipes above the boiler with the fitter and he said it's a shame I can't get into the area from above to tidy up the pipes. I said well next week we are starting an extension and you will be able to access it. He said great. Then he said as I will now have access to that area from above an even better plan would be to move all the pipes to the airing cupboard. I said great let's do that. Please send me a quote for moving the pipes and I'll ring you next week when you will have access.
So, we got the quote for moving the pipes and it was astronomical (£5.5k)! We obviously said, let's leave it and go back the original job. We paid £6k after they left the job 60% of the way through. So we still owe them £1k. If we had gone ahead with the new quote we would also have had to pay the remaining £1k. They said no you can't do this and they started complaining. It was very difficult to decipher what their problem was. They then reluctantly agreed to come back and finish the original job. They have now been booked in 3 separate times (with three days booked off work) and have failed to turn up. This is the third day. We can't get hold of the fitter and we can't get hold of the admin person dealing with the issue.
What are our rights? Can we cancel the job? Can we get them to come and take the boiler away that is half fitted?
Thanks for any help at all.
0
Comments
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why did you pay them 6k ?0
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If you have home insurance, check to see if you have legal expenses cover. If you do, give the legal helpline a call and they will advise you how to get the firm back, and what your rights are.The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.0
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Write to them giving them a date to complete the work by and advise if this is not done you will get the work completed by another company and issue small claims court proceedings for any costs above the original £7k.0
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