Mistake in order on pub app

DullGreyGuy

Jumblebumble said:

DullGreyGuy said:

the_lunatic_is_in_my_head said:

km1500 said:

wonder what would happen if mistakenly ordered an extra pint at the bar - would they insist they take it ?

It's very unlikely that would happen as you'd have to actually ask for it.

These companies persuade customers to use technology as it saves them staff costs, given this the odd mistake like this covered by goodwill would be decent but of course as others said no rights to a refund. 

Does it save them staffing costs? Someone still has to pour the drink but rather than deliver it 3 paces from the pump to where the customer is stood at the bar they instead have to walk across the bar, up the stairs and back again. 

You could imagine in a place that was online orders only and setup for that from the outset could productionise the drink prep with it being out of sight but most pubs are running the online orders from the standard bar.

Our local actively discourages use of the app but I belive thats also because the brewery take a larger slice of online orders

I imagine that the Spoons app saves a fair  amount of staff costs as all the faffing about that customers tend to do when ordering at the bar no longer involves staff time.
Eg Which beers do you have on tap? Can I try that one? 

In the local craft beer places I can certainly see that being the case... many people do study the 20 beers on tap and ask questions/want to try etc. Have to say in the Spoons around our way people just order their pint of Stella or equiv. Possibly one Spoon with a big focus on real ale may have been different but they've been closed for refurbishment for ages and rumour has it they are getting rid of most the pumps. 

Craft beer places tend to also be smaller so not such a task of delivering a drink to the table -v- some of the cavernous chain pubs

Pollycat

Jumblebumble said:

DullGreyGuy said:

the_lunatic_is_in_my_head said:

km1500 said:

wonder what would happen if mistakenly ordered an extra pint at the bar - would they insist they take it ?

It's very unlikely that would happen as you'd have to actually ask for it.

These companies persuade customers to use technology as it saves them staff costs, given this the odd mistake like this covered by goodwill would be decent but of course as others said no rights to a refund. 

Does it save them staffing costs? Someone still has to pour the drink but rather than deliver it 3 paces from the pump to where the customer is stood at the bar they instead have to walk across the bar, up the stairs and back again. 

You could imagine in a place that was online orders only and setup for that from the outset could productionise the drink prep with it being out of sight but most pubs are running the online orders from the standard bar.

Our local actively discourages use of the app but I belive thats also because the brewery take a larger slice of online orders

I imagine that the Spoons app saves a fair  amount of staff costs as all the faffing about that customers tend to do when ordering at the bar no longer involves staff time.
Eg Which beers do you have on tap? Can I try that one? 

And 'do you want chips or salad or jacket potatoes?'
'Garden peas  or mushy peas '?
It can be a nightmare behind somebody who is ordering for loads of people and has no idea of the options.

mattyprice4004

What a silly question, of course you can’t return it. 

They can’t just pour it back into the keg! 

Ath_Wat

mattyprice4004 said:

What a silly question, of course you can’t return it. 

They can’t just pour it back into the keg! 

There are some pubs I used to go to where that's not a given.

mattyprice4004

Ath_Wat said:

mattyprice4004 said:

What a silly question, of course you can’t return it. 

They can’t just pour it back into the keg! 

There are some pubs I used to go to where that's not a given.

Me too - but expecting it in a Spoons for their own mistake is absolutely barmy.