Who to complain to about Energy Supplier?

RomfordNavy

As Ofgem do not take complaints from the public who should one complaint to about a problem with their energy supplier?

GingerTim

Unfortunately, to the energy supplier in question.

stewie_griffin

You complain to the supplier in question then after 8 weeks (or if you get sent a deadlock letter) you can go to the Ombudsman.

macman

Specifically, the Energy Ombudsman.

MattMattMattUK

RomfordNavy said:

As Ofgem do not take complaints from the public who should one complaint to about a problem with their energy supplier?

It might depend on what the actual issue is. If you are able to explain the problem then people may on here may be able to offer advice that will get things sorted quicker. As Stewie says you have to wait the eight weeks with your supplier, but you will then be looking at many months for a decision from the Ombudsman at the moment.