I want to leave Bulb

d14doc

Reason: They have stuffed up my bills constantly, I've persevered, but can't take it any more.  How can I get away? 
I have a Smart Meter V1 that doesn't function (installed by BG).  I need to do manual readings every month, and it doesn't even transmit to the hub thing.  I would like this repaired/resurrected if possible.  There are no comparison sites showing rates at the moment (I don't want to fix, just variable rate is fine).
Help!

MattMattMattUK

d14doc said:

Reason: They have stuffed up my bills constantly, I've persevered, but can't take it any more.  How can I get away? 
I have a Smart Meter V1 that doesn't function (installed by BG).  I need to do manual readings every month, and it doesn't even transmit to the hub thing.  I would like this repaired/resurrected if possible.  There are no comparison sites showing rates at the moment (I don't want to fix, just variable rate is fine).
Help!

At least until October you cannot move, no suppliers are accepting new customers, they will probably start accepting new customers in late October, however they will all be offering the same frozen/capped price apart from potentially a loyalty offer for existing customers and potentially a few offering EV tariffs.

If you have not sorted out billing issues before you change then that will cause issues so you need to deal with that first. Submit meter readings on the 1st of the month.

How do you feel that they have "stuffed up my bills"?

BUFF

you could try phoning Octopus & EDF (although im my experience their cs/billing & statement system is poor) - those were the 2 that some people were managing to switch to on SVT.

GingerTim

BUFF said:

you could try phoning Octopus & EDF (although im my experience their cs/billing & statement system is poor) - those were the 2 that some people were managing to switch to on SVT.

Yes, EDF could be a case of going from the frying pan into the fire!

MattMattMattUK

Until EDF finally get transitioned to Kraken I would not advise anyone to move over to them purely because of their billing system.

molerat

MattMattMattUK said:

Until EDF finally get transitioned to Kraken I would not advise anyone to move over to them purely because of their billing system.

And lord help us when they do switch accounts across

d14doc

MattMattMattUK said:

How do you feel that they have "stuffed up my bills"?

If I had a spare couple of hours, I would document every single thing they have stuffed up since moving to them approx 5 years ago.  

I provide them with readings on last day of every month.  However, their latest error was to reverse every single bill for 18 months, and re-issue estimated bills.  I do not know why, and have not managed to get an answer from them other than "it made no difference".  Huh?  After this, I decided to cancel my DD, and pay what I use on a monthly basis (same rate anyway).  They convinced me to go back onto DD, and promised that they would only take payment for the energy I use.  They have stuffed that up every single month, having to refund £hundreds every time (funny, they always take too much).  Last month, they took two Direct Debits for same amount, so I paid double.  And I've had enough!

t0rt0ise

I emailed Octopus and asked to be taken on as a customer on their standard variable tariff. Before I'd even heard from them I had "sorry you're leaving" emails from Bulb. Two days later, that's yesterday, I'm an Octopus customer.

When I emailed I gave the MPRN and MPAN numbers for my gas and electric, along with my address of course, and they just did it.

CSH1

My SMETS1 smart meter is finally working again, it must have been at least 4 years of not working, I think they must be finally connecting them up so hopefully yours will soon, though a new provider may change it to a new one