Aqua call centre

Lostsoul13

Has any one experience getting hold of Aqua on the phone I was on hold for over hour first time and it cut out and 45 minutes the next time and it cut out.. 

when’s the best time to contact them? What’s the usual waiting times? I managed to get hold of someone via chat but I’m wondering I just changed my mobile number via the app and card going to be blocked!!!

so far purchasing is fine.. I haven’t tried since changing my numbers.. 

Lostsoul13

I used my card without them blocking it this morning, so far everything is going ok regards to updating details ect - just when best time to call and waiting times? 

cymruchris

When I had an Aqua card they were usually quite easy to get hold of within a few minutes - but the company that own them is just taking on the John Lewis card, so they might have a lot more incoming calls at the moment. You might want to try early morning tomorrow and see how you get on. There's no real best time to call at the moment I'd say - just persevere. 

Nebulous2

I don't have an Aqua card, but I find the best time to phone any call centre is as soon as they open. 

Punch in the numbers at a minute to 8 and as soon as my laptop clicks round to 08:00 hit the call button. 

Lostsoul13

Will give early morning a try. Thanks 

Missus_Hyde

I've just posted on the John Lewis Credit card thread about Newday; I've never had a problem with them and have had an Aqua card for quite a few years.

I had to ring them about a query with our new JL Partnership cards and didn't have to wait very long to speak to a very helpful chap, who sorted things out very satisfactorily.