Ryobi three year warranty, sounds great but it isnt.

mikeyranson

I have been growing my set of ryobi tools over the years so they all operate with the ONE battery fits all. What attracted me to ryobi is that i am only doing light work so price and fairly good reputation was good enough for me.
I purchased a ryobi recip saw over two years ago which has hardly been used. just bought it as a just in case tool where it has been a necessity on several occasions . I used it about a month ago which started giving off a burning smell. I used it again this week where it started burning and puffing out smoke which then resulted in it stopping. I contacted ryobi as the company i purchased it from was no longer trading. Ryobi have been excellent with communication and got the ball rolling for a replacement within two days. 
I read through the small print where it states, "Please be aware your warranty on the replacement product expires from the original date of purchase". So i have about six months left.
I did some research and found out that this is a common problem and has been for some years. I also had a replacement sanding mouse which did exactly the same thing - Burnt out in the same way.
My question is that, if this is common through their products which they must know about, then the three year warranty is BS. If your not aware, you think to yourself, if it burns out, i keep getting a new one with a new warranty.
Is this a common practice with all manufacturers? 
I have asked of a refund instead to purchase another make and model as the tools are now appearing to be useless and after three years, it is tough poop.
Do i have a right to claim a refund? I am now put off by Ryobi.

TonyMMM

Perfectly normal - your 3yr warranty lasts just that - 3 yrs. The clock doesn't get reset every time you claim.

Virtually all other suppliers are the same. The warranty period runs from the date of the original purchase.

MarvinDay

If Ryobi were fully aware of exactly what happened, they would be within their rights to refuse to do anything under warranty.

mikeyranson said:

I used it about a month ago which started giving off a burning smell. I used it again this week where it started burning and puffing out smoke which then resulted in it stopping.

You used the saw despite being aware that there was already an electrical problem and this could well have made any damage far worse or more expensive to fix.

As TonyMMM stated, I doubt if you will find a manufacturer anywhere that resets a warranty when goods are replaced or repaired.

sheramber

As it has been replaced you are unlikely to be able to claim a refund.

TELLIT01

No you can't claim a refund.  You had the item for over 2 years so the manufacturer has the choice of repair or replace, and they have replaced.  The overall period of warranty being x years from original purchase date is standard.

shiraz99

mikeyranson said:

I have been growing my set of ryobi tools over the years so they all operate with the ONE battery fits all. What attracted me to ryobi is that i am only doing light work so price and fairly good reputation was good enough for me.
I purchased a ryobi recip saw over two years ago which has hardly been used. just bought it as a just in case tool where it has been a necessity on several occasions . I used it about a month ago which started giving off a burning smell. I used it again this week where it started burning and puffing out smoke which then resulted in it stopping. I contacted ryobi as the company i purchased it from was no longer trading. Ryobi have been excellent with communication and got the ball rolling for a replacement within two days. 
I read through the small print where it states, "Please be aware your warranty on the replacement product expires from the original date of purchase". So i have about six months left.
I did some research and found out that this is a common problem and has been for some years. I also had a replacement sanding mouse which did exactly the same thing - Burnt out in the same way.
My question is that, if this is common through their products which they must know about, then the three year warranty is BS. If your not aware, you think to yourself, if it burns out, i keep getting a new one with a new warranty.
Is this a common practice with all manufacturers? 
I have asked of a refund instead to purchase another make and model as the tools are now appearing to be useless and after three years, it is tough poop.
Do i have a right to claim a refund? I am now put off by Ryobi.

That's how pretty much all warranties work, they're based on the date of the original purchase, it's not reset when you get a replacement, otherwise you could manufacture a fault during the warranty period to get a replacement and keep doing this indefinitely. 

ThumbRemote

You've got a brand new tool to replace your three-year-old tool. If you want a different brand, sell yours second hand and put the money towards something else. 

mikeyranson

thanks all. as i resarch then this is the common thing i find with all. Disappointed on this. i have never had a previous issue of this hence asking. I will get a new saw yes but how long will it last. it hasnt been heavily used.