British Gas won't bill me?

housebuyer143

I need some advice on where to go now. 

I moved house in April this year and moved to British gas from my old house. I have been paying the same direct debit as before. 

I called and asked where my bill was in May and they said I would get one in 3 months. I called back in August and was told I am only billed 6 monthly and I'll get one end of August. 
Called back beginning of September because you guessed it, I got no bill to be told I wasn't due one until Feb 2023!

I explained I wasn't going 10 months without a bill and I wanted to be able to see my usage in the new house, especially as it's much bigger and I could end up owing them thousands. 

Anyway, he agrees to make me a bill but says the computer has an error and he can't do it. Says he will send into different department who deals with these errors and I'll get a bill. Still no bill!

Where do I go now? I can't use my online account properly without first getting a bill and I can't seem to get them to send me one. 

To add, I'm on a smart meter but it only records the readings when they generate a bill apparently.... 

chris_n

What was (were) your opening reading(s), what is it now? Are you on a fix? Do you know your unit / standing charge rates, from that it can be at least approximated.

[Deleted User]

Change your smart meter to 30 minute usage profiling, and download the free app BRIGHT. It shows usage and costs (provided the correct tariff information has been sent to your meters). 

MWT

housebuyer143 said:

I moved house in April this year and moved to British gas from my old house. I have been paying the same direct debit as before.

If I've understood this bit correctly, you were with BG at your previous house and you switched to BG at the new house?

Did you register with the existing supplier at your new house before you switched to BG, and who was that supplier?

If you switched to BG without first registering with the existing supplier it is entirely possible that the switch did not complete as the existing supplier would have objected to it..

housebuyer143

MWT said:

housebuyer143 said:

I moved house in April this year and moved to British gas from my old house. I have been paying the same direct debit as before.

If I've understood this bit correctly, you were with BG at your previous house and you switched to BG at the new house?

Did you register with the existing supplier at your new house before you switched to BG, and who was that supplier?

If you switched to BG without first registering with the existing supplier it is entirely possible that the switch did not complete as the existing supplier would have objected to it..

Thanks for your reply. 
I did a home move after setting up with Shell energy for 2 weeks. Everything has gone over fine apparently and I have my old tariff but just this bill problem. 
It's never been an issue in all the years I have been with them. Honestly, since this price cap malarky I feel like they can now offer abysmal service because they know you can't leave. 

vienly

I haven't had a bill from Soenergy for 3 months, I decided to leave them and join Octopus energy.
They still haven't billed me but I worked I out I owe them around £360.

If they want to bill me they can, if not bonus for me 

housebuyer143

[Deleted User] said:

Change your smart meter to 30 minute usage profiling, and download the free app BRIGHT. It shows usage and costs (provided the correct tariff information has been sent to your meters). 

Thank you. I will download it and give it a go. I'm on a fixed tariff luckily so as long as they bill me before it ends it won't matter when the readings were taken. Just frustrating though.