this is the eon next bill that I cannot explain....was it a glitch?

maxmycardagain

Charged then UNcharged?


Next Flex (14th February 2022 - 30th March 2022)
Energy Charges for Meter 0000053
14th Feb. 2022 1077.0 Data collector reading 31st March 2022 1831.0
Customer reading Consumption 754.0 Units (100s of ft3 )
Energy Used* 23821.6 kWh @ 3.797p/kWh £904.51
Standing Charge 45 days @ 24.879p/day £11.20
Subtotal of charges before VAT £915.71 VAT @ 5% £45.79
Total Gas Charges £961.50

Reversed account charges 31st March 2022 Gas (VAT @ 5%) -
Bill ref 42846395 31st March 2022 -£138.36
Subtotal of charges before VAT VAT @ 5% -£6.92
Total of reversed charges -£145.28
Total charges before VAT £777.35
Total VAT £38.87
Total charges for bill £816.22


Charged the uncharged?



These were my balances

[Deleted User]

Looks like they charged you that £961.50 based on a wrong meter reading, and then when it was corrected they just credited it back to you.

ariarnia

i agree. maybe it was an estimated reading?

if in doubt you could always ask them (i find twitter direct messages best for this kind of question as you don't need an imidiate response and it's just checking something on the account not changing something)

maxmycardagain

ariarnia said:

i agree. maybe it was an estimated reading?

if in doubt you could always ask them (i find twitter direct messages best for this kind of question as you don't need an imidiate response and it's just checking something on the account not changing something)

14th Feb. 2022 1077.0 Data collector reading 31st March 2022 1831.0

maxmycardagain

Eon have replied

Yes, an error by a agency meter reader.... 

[Deleted User]

maxmycardagain said:

ariarnia said:

i agree. maybe it was an estimated reading?

if in doubt you could always ask them (i find twitter direct messages best for this kind of question as you don't need an imidiate response and it's just checking something on the account not changing something)

14th Feb. 2022 1077.0 Data collector reading 31st March 2022 1831.0

You missed the important part of that line - "Customer reading" at the end.  To translate it out for you:

On 14 Feb 2022, a meter reader visited and took the reading 1077.0

On 30 Mar 2022, they estimated a reading (the value is not shown on your screenshot) and charged you £145.28

On 31 Mar 2022, you gave them a reading of 1831.0  They replaced their estimated reading with the one you gave them, refunded you the £145.28 and charged you £961.50

On 1 Apr 2022, they used a different reading (perhaps because they thought your reading could not be true on review) but the value and source of this reading is not shown in the information you have given us.  This triggered them to charge you £108.72 (the new 'corrected' amount) and refund the incorrect payment of £961.50, which was processed the next day.

So your gas bill from 28 Feb to 1 Apr inclusive was £108.72