Utility warehouse refusing to allow 14 cooling off period cancellation.

konn1ch1ha

MoneySavingDummy said:

I'm waiting to see what Liz announces tomorrow. I'm hoping that exit fees for moving from a fix to the 'new capped rate' will be waived and then I won't need to worry about UW trying to wriggle out of their 30 day peace of mind promise.

This is what I’m thinking. Got UW on holding music now to confirm them the 30 days is in place (the 14 days cooling off ends tomorrow). 

Gonna wait to see what Truss says tomorrow, switch accordingly, and point to UW at their 30 day clause to not deny is cancelling. 

strawb_shortcake

Someone I know works for UW and they've said their CEO has said if the cap is frozen then all those that have fixed recently will be able to switch to their SVR "IF" it offers better value to the customer.

pochase

And they still have to pay for the additional services they had to take out?

konn1ch1ha

Just switched tariff with UW to a very competitive one. 

Worth considering before any announcement is made. 

macman

pochase said:

And they still have to pay for the additional services they had to take out?

I'm betting that the other two services required are on separate contracts...

pochase

Me too. That is why this "you can change your energy contract later" sound like a trap,

If you don't cancel all three now you can change energy, but you are stuck with the others.

london21

What does your terms and condition say.

Will be annoying if you cannot cancel within the colling off period but wait to hear the announcement tomorrow.

Many will be in a similar situation. 

Shedman

konn1ch1ha said:

Just switched tariff with UW to a very competitive one. 

Worth considering before any announcement is made. 

And out of interest which tariff have you switched to?

I see they've pulled any fixes if you do a new quote

TrainDriver

london21 said:

What does your terms and condition say.

Will be annoying if you cannot cancel within the colling off period but wait to hear the announcement tomorrow.

Many will be in a similar situation. 

The terms and conditions are as expected, 14 day cooling off period to cancel switch.

The idiots on the phone are saying it now can’t be done as the switch has already happened and it’s only day 7 of the cooling off period and one of them told me that the cooling off period doesn’t apply to energy  they are being deliberately misleading and I’ll be raising a formal complaint about it.

Ive also used their cancellation form and I’ll be posting it recorded delivery today.

superkoopauk

You also might like to consider staying with UW but moving to their variable tariff.  Because you are taking the other services you would get a 5% discount on the cap plus whatever government help is coming.  The question with that though is would UW waive the exit fee?