Ring doorbell not working with new broadband provider

rajkoshal

Have had ring doorbells and cameras for a few years. Changed broadband providers a few times without any issues.

Moved house a week ago and initially used the previous owners broadband for a few days to set up my ring doorbell and one camera which was fine.

Had our new broadband and router installed then straight away the cameras and doorbell stopped working.They connect to the network but there is no motion detection or live view.

Ring support got me to connect the doorbell to my iPhone hotspot and the doorbell worked fine. They said it was an issue with my broadband. Broadband provider have now lost interest in trying to help me. They told me to open ports and sent me a couple of screenshots. I followed the instructions but it didn’t help. 

I bought a new ring doorbell 4 thinking it might work as it is dual band but had the same issue. Splitting the network into 2.4GHz and 5GHZ also failed to resolve it.

My Amazon devices and Sonos devices all connected without issue.

It has to be some setting on my router that is the issue but I don't know where to start. Any help greatly appreciated!

shiraz99

What broadband provider?

I fail to see how your ISP can be preventing your cameras from working. Have your tried completely reinstalling the devices?

Neil_Jones

I love these sorts of posts, its sort of like if they name Sky or BT they'll get cut off.

Anyway this seems to suggest either a wrong password or the IP address on the doorbell is fixed and outside of the range of the new router.  That is, if the old router IP range used 192.168.1.x and the new one uses 192.168.0.x, the bell won't connect.