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Help/ Advice needed
Snowball87
Posts: 1 Newbie
in Energy
Hi,
hoping someone can help advise on this.
I was with EDF energy on a dual fuel plan form June - Oct 2021, when I switched to another supplier.
in Nov EDF sent a final bill, which I paid and in Dec they sent a bill showing cleared/ zero balance.
Fast forward to July 2022, I received 2 bills (1 for electric and 1 for gas), each bill was in excess of £400 for dates June - Oct!
completely horrified I contacted EDF immediately - they claim the bills were produced due to an alteration in my final reading?! When questioned about the fact all reading show as estimate and both bills clearly state the full contract period not just end reading adjustment they said they would investigate and get back to me.
Despite several apologies for the delay our billing team are working on it mails, there has been no movement in the dispute!
Today out of nowhere a debt collection agency has tried to contact me - I can only presume it it related?!
I thought they could not refer to a debt collector when in dispute??
what do I do now??
hoping someone can help advise on this.
I was with EDF energy on a dual fuel plan form June - Oct 2021, when I switched to another supplier.
in Nov EDF sent a final bill, which I paid and in Dec they sent a bill showing cleared/ zero balance.
Fast forward to July 2022, I received 2 bills (1 for electric and 1 for gas), each bill was in excess of £400 for dates June - Oct!
completely horrified I contacted EDF immediately - they claim the bills were produced due to an alteration in my final reading?! When questioned about the fact all reading show as estimate and both bills clearly state the full contract period not just end reading adjustment they said they would investigate and get back to me.
Despite several apologies for the delay our billing team are working on it mails, there has been no movement in the dispute!
Today out of nowhere a debt collection agency has tried to contact me - I can only presume it it related?!
I thought they could not refer to a debt collector when in dispute??
what do I do now??
0
Comments
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Welcome to the forum.What gas and electricity readings did EDF originally use to close your account, and what are the new ones?What readings did your new supplier use to open your new account?N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0 -
Did you provide EDF with meter readings on your final day with them? Hopefully you then supplied those same readings to the new supplier for the start reading?0
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