Amazon Renewed - a guarantee that's not really a guarantee?

ketelsuw

In Dec 2021 I bought a refurbished iPhone XS from Amazon for c £300. I convinced myself with the 1 year Amazon Renewed guarantee. In July 2022 the phone screen started to play up and I contected the seller, who in fact was Grade Mobile. Grade Mobile's terms are actually that you only get money back within the first 30 days, thereafter in year 1 they repair or replace with another refurbished one; but they don't give money back. I feel misled, as I thought in a scenario where the phone has issues I can get money back, but that's only if the seller is Amazon i.e. what I think they call 'fulfil'. The 'Amazon Renewed guarantee' wording on their landing page is very misleading. Has anyone else had similar issues?

Spies

I think you need to contact amazon and not the actual seller from what I understand in the terms 

sarah1972

Pmd the team to move to a board as currently not on one x 

sheramber

scroll to the bottom of the page for your purchase

 if the product does not look or work as expected?

We want you to be delighted with your purchase. If the product does not look or work as expected, you are eligible for a replacement or refund within 1-year of receipt with the Amazon Renewed guarantee. We can also help you troubleshoot technical problems and assist with returns. From ‘Your Orders’, click on ‘Get Product Support’ or click on chat/phone for Amazon Customer Service. Learn more about the Amazon Renewed Guarantee

born_again

In the above options, a dedicated customer service associate will first troubleshoot the problem. If the troubleshooting process does not fix your issue, you can get a replacement product if one is available. If a replacement isn’t available, you will get a full refund. The option for a replacement product is only available for products fulfilled by Amazon and subject to availability.

From the above link.

Their wording is not misleading. You always need to read the T/C that go with them for clarity.