Scottish Power Standard Online Tariff

Ultrasonic

Just to get the terminology right, the object that displays cost information is your in-home display (IHD), not your smart-meter (which is likely in a cupboard somewhere, very commonly outside).

Rather than looking at cost information, what does your IHD say in terms of kWh of gas used?

IslaView

Ultrasonic said:

Just to get the terminology right, the object that displays cost information is your in-home display (IHD), not your smart-meter (which is likely in a cupboard somewhere, very commonly outside).

Rather than looking at cost information, what does your IHD say in terms of kWh of gas used?

I suppose it makes sense that the smart meter is actually attached where the old meter was, and that what's indoors is just a display!

As for what it shows in kwh hour, I've never really used much of the function buttons other than changing the date range for day/week/month and what fuel I am looking at.  I had a small play about with it, and weirdly each of the other days before today showed £7ish per day, but the week range still only shows £4ish.  That's what I had been looking at.

For today though, it stil says £0.02 of gas used and only 0.23 kwh, despite the fact it's been on for 3/4 hours.  Strange.

Ultrasonic

IslaView said:
For today though, it stil says £0.02 of gas used and only 0.23 kwh, despite the fact it's been on for 3/4 hours.  Strange.

Yeah, that's not right. I'd be talking to SP about your meter being faulty if that's truly what you're seeing.

My IHD show the kWh figure on the main screen along with the cost so I don't have to go hunting through sub-menus. It's a shame if yours doesn't as well as the kWh numbers are very useful.

[Deleted User]

IslaView said:

Ultrasonic said:

Just to get the terminology right, the object that displays cost information is your in-home display (IHD), not your smart-meter (which is likely in a cupboard somewhere, very commonly outside).

Rather than looking at cost information, what does your IHD say in terms of kWh of gas used?

I suppose it makes sense that the smart meter is actually attached where the old meter was, and that what's indoors is just a display!

As for what it shows in kwh hour, I've never really used much of the function buttons other than changing the date range for day/week/month and what fuel I am looking at.  I had a small play about with it, and weirdly each of the other days before today showed £7ish per day, but the week range still only shows £4ish.  That's what I had been looking at.

For today though, it stil says £0.02 of gas used and only 0.23 kwh, despite the fact it's been on for 3/4 hours.  Strange.

Before you start suggesting that your smart meter is at fault, I return to my previous advice: do your own calculation of cost based on index readings taken from the actual meter.

FWiW, I have had smart meters now for nearly 3 1/2 years. Throughout this time, my IHD has never included the daily standing charge in the IHD cost even though the correct tariff is set in the gas meter. The most likely culprit is the gas proxy meter which is contained within the communications hub. As communications hubs are a DCC responsibility and the supplier can still get access to meter usage readings for billing purposes, there is no willingness on the part of the supplier to resolve the issue.

Why the need for a gas proxy meter? The alternative was powering up the gas meter which was not deemed to be practicable. The gas proxy meter does, inter alia, the kWh and cost calculations that appear on the IHD.

Ultrasonic

[Deleted User] said:

IslaView said:

Ultrasonic said:

Just to get the terminology right, the object that displays cost information is your in-home display (IHD), not your smart-meter (which is likely in a cupboard somewhere, very commonly outside).

Rather than looking at cost information, what does your IHD say in terms of kWh of gas used?

I suppose it makes sense that the smart meter is actually attached where the old meter was, and that what's indoors is just a display!

As for what it shows in kwh hour, I've never really used much of the function buttons other than changing the date range for day/week/month and what fuel I am looking at.  I had a small play about with it, and weirdly each of the other days before today showed £7ish per day, but the week range still only shows £4ish.  That's what I had been looking at.

For today though, it stil says £0.02 of gas used and only 0.23 kwh, despite the fact it's been on for 3/4 hours.  Strange.

Before you start suggesting that your smart meter is at fault, I return to my previous advice: do your own calculation of cost based on index readings taken from the actual meter.

FWiW, I have had smart meters now for nearly 3 1/2 years. Throughout this time, my IHD has never included the daily standing charge in the IHD cost even though the correct tariff is set in the gas meter. The most likely culprit is the gas proxy meter which is contained within the communications hub. As communications hubs are a DCC responsibility and the supplier can still get access to meter usage readings for billing purposes, there is no willingness on the part of the supplier to resolve the issue.

Why the need for a gas proxy meter? The alternative was powering up the gas meter which was not deemed to be practicable. The gas proxy meter does, inter alia, the kWh and cost calculations that appear on the IHD.

What scope is there for the kWh estimate to be wildly wrong? Genuine question.

[Deleted User]

Ultrasonic said:

[Deleted User] said:

IslaView said:

Ultrasonic said:

Just to get the terminology right, the object that displays cost information is your in-home display (IHD), not your smart-meter (which is likely in a cupboard somewhere, very commonly outside).

Rather than looking at cost information, what does your IHD say in terms of kWh of gas used?

I suppose it makes sense that the smart meter is actually attached where the old meter was, and that what's indoors is just a display!

As for what it shows in kwh hour, I've never really used much of the function buttons other than changing the date range for day/week/month and what fuel I am looking at.  I had a small play about with it, and weirdly each of the other days before today showed £7ish per day, but the week range still only shows £4ish.  That's what I had been looking at.

For today though, it stil says £0.02 of gas used and only 0.23 kwh, despite the fact it's been on for 3/4 hours.  Strange.

Before you start suggesting that your smart meter is at fault, I return to my previous advice: do your own calculation of cost based on index readings taken from the actual meter.

FWiW, I have had smart meters now for nearly 3 1/2 years. Throughout this time, my IHD has never included the daily standing charge in the IHD cost even though the correct tariff is set in the gas meter. The most likely culprit is the gas proxy meter which is contained within the communications hub. As communications hubs are a DCC responsibility and the supplier can still get access to meter usage readings for billing purposes, there is no willingness on the part of the supplier to resolve the issue.

Why the need for a gas proxy meter? The alternative was powering up the gas meter which was not deemed to be practicable. The gas proxy meter does, inter alia, the kWh and cost calculations that appear on the IHD.

What scope is there for the kWh estimate to be wildly wrong? Genuine question.

The volume to kWh conversion is undertaken by the gas proxy meter in the IHD. There are known problems with some WNC1 comms hubs. There is absolutely no way that a boiler in the first 30 mins will use just 0.23kWh. 

That said, I agree that if the manual calculation using readings taken from the smart meter agrees with the IHD then the issue is most likely a broken meter. 

However, before committing to a potential £120/160 meter check charge, I would want to rule out the obvious. If you look at the reports from SGS - the Government-appointed meter tester - most meters are tested and found to be within limits.

Ultrasonic

[Deleted User] said:

Ultrasonic said:

[Deleted User] said:

IslaView said:

Ultrasonic said:

Just to get the terminology right, the object that displays cost information is your in-home display (IHD), not your smart-meter (which is likely in a cupboard somewhere, very commonly outside).

Rather than looking at cost information, what does your IHD say in terms of kWh of gas used?

I suppose it makes sense that the smart meter is actually attached where the old meter was, and that what's indoors is just a display!

As for what it shows in kwh hour, I've never really used much of the function buttons other than changing the date range for day/week/month and what fuel I am looking at.  I had a small play about with it, and weirdly each of the other days before today showed £7ish per day, but the week range still only shows £4ish.  That's what I had been looking at.

For today though, it stil says £0.02 of gas used and only 0.23 kwh, despite the fact it's been on for 3/4 hours.  Strange.

Before you start suggesting that your smart meter is at fault, I return to my previous advice: do your own calculation of cost based on index readings taken from the actual meter.

FWiW, I have had smart meters now for nearly 3 1/2 years. Throughout this time, my IHD has never included the daily standing charge in the IHD cost even though the correct tariff is set in the gas meter. The most likely culprit is the gas proxy meter which is contained within the communications hub. As communications hubs are a DCC responsibility and the supplier can still get access to meter usage readings for billing purposes, there is no willingness on the part of the supplier to resolve the issue.

Why the need for a gas proxy meter? The alternative was powering up the gas meter which was not deemed to be practicable. The gas proxy meter does, inter alia, the kWh and cost calculations that appear on the IHD.

What scope is there for the kWh estimate to be wildly wrong? Genuine question.

The volume to kWh conversion is undertaken by the gas proxy meter in the IHD. There are known problems with some WNC1 comms hubs. There is absolutely no way that a boiler in the first 30 mins will use just 0.23kWh. 

That said, I agree that if the manual calculation using readings taken from the smart meter agrees with the IHD then the issue is most likely a broken meter. 

However, before committing to a potential £120/160 meter check charge, I would want to rule out the obvious. If you look at the reports from SGS - the Government-appointed meter tester - most meters are tested and found to be within limits.

For what it's worth, I was anticipating that if the OP contacted SP about a potentially faulty meter that they would then take the OP through the check you described. I wasn't suggesting the OP immediately commit to something that may cost them money.