Thank you

NicT07

My dog Lottie had to have spinal surgery last year. Animal Friends refused to pay hospital bill. This left us in debt £5800 . We had to take a loan out to pay bill. 

Reading through MSE site one afternoon I read about Resolver financial ombudsman. I put a claim in and I have received email to say that Animal Friends have to pay my claim. 

Big thank you to the site . 

I wanted to post so that others can see that by complaining about these big companies it does work. 

Thank you again😊

sheramber

You could have referred the case to the Ombudsman yourself.

No need to go through a third party who only passes on what you have told them.

elsien

It was a good result. Thanks for coming on to let people know.