Vax Platinum Power Max Carpet Cleaner: not picking water up from carpet

dizzybee

Just received the  Vax platinum power max cleaner has a gift, but it doesn't seem to be sucking up the water when shampooing,
anyone else had this problem please 

Heedtheadvice

Usually ( well on other Vaxes) filter clogged or dirty water collector not seated. If new, filter should not be a problem but is located in the base or hise connection open a bit?

Some differences: Just had a look at the user guide https://library.vax.co.uk/resource/1509/cdcw-swxs/user-guide

Why won't the machine pick up? • The float in the dirty water tank may have been activated. Empty the dirty water tank and wait for the float to settle before restarting your machine. See Emptying and cleaning the dirty water tank page 13. • Check the brushbars for blockages and clear. See Removing and cleaning the brushbars page 15. • The dirty water tank and/or lid may not be fitted correctly. See Emptying and cleaning the dirty water tank page 13. • Check the nozzle for blockages and clear. See Removing and cleaning the nozzle page 14. • Check the nozzle is correctly fitted. See Removing and cleaning the nozzle page 14. • Check the filter in the dirty water tank for dirt/debris. Remove and clean. See Emptying and cleaning the dirty water tank page 13. • The hose connector port cover may be open, close and retry. See Using the hose and tools page 12.